Program Manager - Smart Content Operations

Program Manager - Smart Content OperationsDescription -Mastery in Project and Program application operations and recognized authority on relevant subject matter knowledge including technologies, theories, and techniques for Knowledge Management. Contributes to the development of innovative principles and ideas. Successfully operates in the most complex disciplines, in which the company must operate to be successful. Provides highly innovative solutions. Leads large, cross-division functional teams or projects that affect the organization's long-term goals and objectives. May participate in cross-division, multi-function teams. Provides mentoring and guidance to lower-level employees. Routinely exercises independent judgment in developing methods, techniques, and criteria for achieving objectives. Develops strategy and sets functional policy and direction. Acts as a functional manager within area of expertise but does not manage other employees as a primary job function.(TCP review board required in TCP families)Responsibilities: Manages customer project delivery, for Knowledge Application Operations and Asset Teams to ensure that Smart Content / Knowledge Services are operational and delivering to meet HP's Product Knowledge needs for Content Creation, Management, and Delivery.Manage Scope, Spend, and Cost to meet budget commitmentsVery large/ complex/ automated applications supporting all HP Product Lines - supporting content development teams in their mission to publish the most precise, relevant support information in a timely fashion in support of 1M customer requests per day.Ensure the highest quality and availability of Knowledge applications and automation in support of content operations.Manages the development of content rendering-styling, application automation, and related services to meet the mission of the teamHigh/very high complexity legal and commercial issues.Manages project financials including P&L.Promote Knowledge Services with business units across HP.Provides reliable financial forecasts to HPS management.Manages business development Identifies and develops new opportunities with clients.Manages client relationships.Manages complex multi-function and/ or global delivery relationshipsCommunicates the direct value our capabilities will provide to our business partners and customers.Manages project team.Manages internal as well as external resources with a team size greater than 40 people.Mentors and encourages skill development of project team members through others.Provides detailed performance review input and development recommendations for key contributors.Mentors others, providing a role model and support for individual development, demonstrate leadership, teamwork, and confidence in colleaguesStrong Focus on ObjectivesEducation and Experience Required: Four-year University degree requiredAdvanced degree preferred.7 years experience in project management or in like roles/businesses delivering complex IT technology.Knowledge and Skills: Knowledge Management ExpertiseData Science and Ontology experience a plusDemonstrates in-depth knowledge of key HP Services' operational policies, processes, and methodologies applicable to project management.Has an extensive understanding of critical project management techniques.Recognized as a leader in Project Delivery for IT applicationsExcellent Communication and Presentation skills with stakeholders and management, including presentation development and writing.Agile DevelopmentPMP Certified is a plusJob -ServicesSchedule -Full timeShift -No shift premium (United States of America)Travel -25%Relocation -Not SpecifiedEEO Tagline - HP Inc. is EEO F/M/Protected Veteran/ Individual with Disabilities.