Adoption Services Specialist

Adoption Services SpecialistDescription -Job scope/summary: The Adoption Services Specialist is a critical role with the objective to effectively manage the services related to the Smartsheet application used by Adoption (Transition & Transformation) Managers. Core services include license management, development of Smartsheet templates/dashboards, training activities and maintenance/ support services. In addition, the Smartsheet Services Specialist assists with content management, MS SharePoint / Team administration and project coordination. Deliverables are typically time sensitive and must be provided according to a pre-defined schedule therefore good time management skills are required.  Job specifics/responsibilities:Collecting status updates and coordinating project plansMS SharePoint / Teams administration and supportDeveloping application standards (Smartsheet)Resolution of maintenance and support requestsSmartsheet License Management and Control Center AdministrationRelease and Change ManagementReporting to relevant stakeholdersWorking with HP internal systems on data managementExtracting raw data from various databases & toolsEnsuring proper follow-up with managementParticipation in improvement projects and initiativesOperational Smartsheet activities, e.g. monthly data loads, deal specific supportKey deliverables/accountabilities:Maintenance and support requests are processed in a timely mannerProject deliverables are delivered according to the scheduleDevelopment of new features is done as specifiedRelease management including testing and deploying Smartsheet solutionsSmartsheet content is created in assigned knowledge domains and up to dateRequired reporting is providedOperational responsibilities completed on timeWorking relationships:Internal:Adoption Leaders and Subject Matter ExpertsGlobal Customer Success PracticeOther HP entities using SmartsheetExternal:SmartsheetHP Suppliers and PartnersEducation (degree) and professional experience required:Bachelor’s degree or equivalent1+ year previous experience in Services/Partner Management, IT or OperationsOther requirements:Fluent in written and verbal EnglishPersonal skills and qualities:Ability to work with multiple priorities – multi-taskingExcellent organization skills and experience to work with deadlinesStrong analytical and summarizing skillsTeam playerVery good communication skills – outgoing, natural communicatorGood presentation skillsAbility to operate effectively within a virtual (cross-cultural) teamTechnical skills (procedures and documents the employee has to be acquainted with):MS Office; Excellent Excel skills formulas, pivot tables, conditional formatting etc.Smartsheet advanced user experience incl. development of templates and dashboardsWe love our work environment and career growth journey. We think you will too:Inspirational and collaborative team that supports your growthVarious career paths that foster your development in various fields (e.g. business analysis, DATA & Automation, process design and optimization, new systems integration, project management, trainings, leadership etc.)The great professional exposure with a wide range of collaborators (e.g. Market leaders, global functions, senior management) empowers you to have a meaningful impactWhat do we offer:Additional medical insuranceLife insuranceAdditional days paid leaveFood vouchersWellness program (incl. Multisport cards)Work-life balance support including work from home opportunitiesWe’re looking for visionaries who are ready to make an impact on the way the world works. At HP, the future’s yours to create!This is to inform you that HP Inc. Bulgaria EOOD (“HP”) is personal data controller. Some of the information that you provide voluntarily is personal data and falls under the protection regime under the General Data Protection Regulation and the Bulgarian Personal Data Protection Act. The personal data provided by you will be processed for the purposes of the selection process as well as in respect of any future contract of employment between you and HP. HP takes the responsibility to handle, use and store your personal data, ensuring its protection and confidentiality.Job -ServicesSchedule -Full timeShift -Standard Shift (Bulgaria)Travel -Relocation -EEO Tagline - HP Inc. is EEO F/M/Protected Veteran/ Individual with Disabilities.