Operations Manager Status: Exempt (salaried) Position SummaryThe Operations Manager role is responsible for managing all day-to-day service manufacturing operations with respect to planning, inventory, assembly, kitting, remanufacturing, and part usage across the service business. The ideal candidate is someone who possesses a thorough knowledge of manufacturing best practices and has a demonstrated track record in operations management. The Service Operations Manager must be prepared to adapt to the ever-changing needs of a fast-paced service organization while coaching their team to success. It is necessary that the Service Operations Manager establishes procedural standards in place for the service organization through effective training and ongoing communication.Core Duties and ResponsibilitiesManage all day-to-day deliverables for spares operations, both remote and onsite; assign daily tasks and lead efforts to meet service goalsDirect all tasks associated with service materials including but not limited to inventory, returns, remanufacturing, and warrantyDevelop and communicate reporting metrics that display labor efficiencies within the service organization, inventory levels and cost-control dataOversee customer service for all spare parts including coordination of warranty renewals through communication with purchasing, planning and corresponding suppliers and vendorsInteract with customers as needed, establishing communication regarding inventory and parts neededResponsible for the decommissioning process of return and trade-in units, ensuring material is reworked for optimal cost savingsBuild and maintain effective relationships with direct report team members; delegate tasks and project assignments; provide guidance on service standards – said in first partDevelop strong cross-functional relationships within various sectors of the business including procurement, warehouse, production, and engineering to support mutual company goalsEvaluate and develop departmental procedures that support cost control, rigid quality standards and foster efficiency and accuracy; champion process improvement initiatives as appropriateMaintain and enforce a safe environment and a culture of safety in alignment with 5S principles and in accordance with all OSHA regulationLead performance management activities including the preparation of performance evaluations, handling of disciplinary matter, and others as necessary by partnering with your supervisor and Human Resources teamExempt employees are expected to work as many hours as is necessary to complete their job responsibilities. This may require they work more than eight hours a day and more than five days or 40 hours per weekEducation and ExperienceBachelor’s degree in engineering, business or relevant field of study7+ years of relevant work experience within a warehouse, logistics, or manufacturing function; experience with management and team supervision is highly preferredExperience with ERP/MRP systems; work order system experience is idealSix Sigma Green Belt experience and training is highly preferredComputer and software systems skills as applicable to position including but not limited to: Word, PowerPoint, Excel, and OutlookHighly adept leadership qualities to establish pillars of team performance excellence and build team moraleAbility to manage complex projects and multi-task effectivelySuperior verbal and written communication skillsDynamic interpersonal skills and the ability to effectively communicate with diverse audiences and stakeholders at all levelsDemonstrated analytical abilities with strong attention to detailMust possess the highest ethical standards and a commitment to work qualityExcellent follow-throughMust be driven and self-motivatedPay Rate:$75,240.00 - $112,860.00We offer a fantastic total rewards package at Plug, and a brief summary is below:✓ Base salary is determined on a number of factors including but not limited to education, experience, skills, and geography. These factors are considered when making an offer of employment. If you are interested in this position, we’d ask that you apply.✓ The above pay range, may not take into account local geographic pay variations. If there is an applicable geographic differential, a member of the HR team can discuss that with you.✓ Health, Dental & Vision Insurance eligibility starting from the first day of hire✓ 401(k) with 5% company match✓ Bonus eligibility✓ Paid time off including vacation, personal and sick time✓ Paid Holidays✓ Wellness Reimbursement Program✓ Potential to apply for Tuition Reimbursement✓ Employee Referral program✓ Employee Assistance ProgramPlug Power Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
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