Software Developer in Test

Build something new with a world-class team.At Genesys, we allow our employees to make their mark by entrusting them to make decisions and do what they’ve been hired to do: their very best. Your potential is waiting; why are you?Software Developer, Test - QA AutomationDescriptionImagine being a part of an agile team where your work and ideas will impact 25 billion of the world’s best customer experiences each year.We are looking for an exceptional developer in test to join our team preferably in Montreal, Markham or any other place remotely in Canada to deliver mission-critical platform features. This is an exciting time to be at Genesys as we are innovating with speed and scale.  You will be a key contributor to create the best cloud based CX solution focusing on AI and providing the best end-to-end experiences. You will have the opportunity to use cloud technologies like Lambda, DynamoDB, as well as other AWS services.  Most importantly, you will learn how to extend these technologies to the next level and improve engineering efficiency.  You will also be using technologies like Java, Python, React, Vue.js, Kafka, Lambdas, S3, SQS and become an expert in building deployable, scalable, maintainable cloud microservices.Genesys rewards high performer.  We offer annual bonus, RRSP matching and Open Time Off.A Successful Software Developer in Test Will:Triage failed automated test executions and report defects when appropriateMaintain automated test jobs in an automated deployment pipelineCoordinate bug hunts to gather user feedback for new featuresIdentify useful test cases that identify and isolate faultsBuild trust and maintain relationships with team members of product management and developmentParticipate in design and code reviews to help mentor other team members and to influence technical direction of testing departmentPerform exploratory testing to identify high risk areas, refine requirements, and isolate bugs to increase testability of applicationCoordinate test efforts for projects involving multiple teams to ensure appropriate test coverageContribute robust, well architected solutions to the shared test frameworkExpert in the architecture, design, and customer use cases for their team's servicesIdentify acceptance criteria for complex projects and determine priorities for test automation to balance operational efficiency with sufficient test coverageIdentify areas of risk for performance, longevity, and architectural robustness by designing and running longevity and destructive testsAssist support engineers with escalated customer issues by reading logs, explaining intended behaviors, and identifying defectsBasic Qualifications:Intermediate proficiency of the following:Ability to analyze and interpret data using software analytics services such as New Relic and SumoLogic to monitor services and diagnose problemsAbility to use automation and configuration management frameworksAbility to use version control systems such as GitHub or BitbucketAbility to use delivery pipeline automation and configuration tools such as JenkinsKnowledge of service-oriented architecture (SOA)Knowledge of the Software Development Life Cycle (SDLC)Knowledge of object-oriented programming (OOP) using programming languages such as Java and PythonKnowledge of object-oriented design patternsKnowledge of multi-tier web applications and technologies such as HTTP, JavaScript, and JSON in a service-oriented architecture (SOA)Knowledge of Amazon Web Services (AWS) such as EC2, S3 and LambdaKnowledge of agile testing methodologies and best practices for continuous delivery (CD)Understanding of how application frameworks such as Spring and Express are used to develop applicationsEffective written and verbal communication skills3 to 5 years of industry experienceDesirable Qualifications:  Testing cloud services for security and for compliance with HIPPA, PCI, and SSAE-16Web user interface test automation with SeleniumAbout Genesys:Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com.Reasonable Accommodations:If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may complete the Reasonable Accommodations Form for assistance. Please use the Candidate field in the dropdown menu to ensure a timely response.This form is designed to assist job seekers who seek reasonable accommodation for the application process. Submissions entered for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.Please note that recruiters will never ask for sensitive personal or financial information during the application phase.