Your work days are brighter here.At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That’s why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don’t need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here.About the TeamWorkday Support is investing in Pune as a new global Customer Support Location. Your responsibilities for the first year will include being a Site Leader for the Pune Customer Support team with direct responsibility for teams delivering 24x7 support for Applications, Technical, and Customer Care domains as well as a Global Support Enablement team.About the RoleThe role requires an individual with proven, strong leadership and stakeholder partnering skills. You will work cross-functionally with Support domain leaders who have a team presence in Pune to ensure a seamless customer and employee experience. The successful candidate has a passion for driving continuous improvement and thrives in an employee first, customer centric culture. After the first year, you will shift responsibility to a specific domain. This role operates in a flex model with at least 50% of time spent in office. About YouBasic Qualifications8+ years leading a functional or technical team and/or experience with managing software engineering teams.10+ years of customer support engineering experience, providing technical support for software and environment issues for enterprise software applications: SaaS, Oracle, SAP, Netsuite, Zuora, Infor, Taleo, onsite ERP, Peoplesoft, Kronos, and/or Cornerstone. SaaS highly desirable.Other QualificationsProven strong people leadership skills, has built and managed direct and virtual teams; managed cross functional and regional teamsExperience managing enterprise support in a complex environment Bachelor’s degree in Business, Computer Science, or equivalent areas of focus.Demonstrated track record of building, driving and executing strategy. Demonstrated experience building solid peer relationships in order to influence key stakeholders at executive management level across corporate, geo and region.Strong ability to influence stakeholders at all levels including C Level and Executive ManagementExcellent communication and presentation skills, both oral and writtenAre you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!
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