Senior Product Designer

Get to know us: We’re FieldRoutes, a leading cloud-based and mobile SaaS provider in the pest control and lawn care industry. Recently acquired by ServiceTitan, the world's leading provider of software for the trades, our platform automates all aspects of field service operations for enterprise and small businesses, enabling them to accelerate growth, streamline operations, increase customer retention, and maximize revenue. When you join our team, you’ll be joining one of the fastest growing companies in the US with an award-winning culture that’s been celebrated by Inc. Magazine and Forbes. Trusted by over 1,700 field service companies across thousands of locations, our software helps clients manage upwards of a billion dollars in revenue. Our partnership with ServiceTitan will enable us to accelerate investment in our technology and people while maintaining our flexible startup culture. Ready to make your career move? We're seeking a Senior Product Designer to join our team on a full-time basis. We are looking for someone who sees the world differently and can create innovative and trustworthy technology for our customers. As a Product Designer, the three core functions will be user research (interviews/shadowing), design iteration (protos or mocks), and user testing and validation. We’re looking for a critical thinker and problem solver with a dedication to craft who enjoys collaborating with product management, engineering, and other designers to create intuitive, delightful, and innovative experiences.  We are a diverse, 100% remote, team, and if you are looking for a stimulating and fulfilling role, come join us!What you’ll do:Lead and drive customer research through interviews, testing, and feedback sessions – via web and on-site (local and travel).Present designs, projects, and strategies to leadership teams across teams and organizations.Operate within a design pod with little to no supervision while understanding and adhering to the design organization’s design standards and systems.Ability to drive design direction through user data and competitive research.Design and manage multiple design systems (web, mobile, customer portal) with the ability to govern new items/requests for the systems.Design for more strategic long term company goals that have multiple company and customer impacts with higher risks.Build low-to-high fidelity prototypes for user testing and developer hand-offs while ensuring the design goals are met during UAT.What you’ll bring: 5+ years of experience in human-centered design with hands on experience throughout the process, from user research to developing prototypes and collaborating on implementation.Bachelor’s or Master’s degree in human-centered design or a related field.A portfolio showcasing innovative design solutions across a breadth of business verticalsExperience presenting and telling a product’s story to leadership, clients, and key stakeholders.Experience in delivering wireframes, UX flows, mockups, interactive prototypes, personas and use case development is required.Ability to create, manage, and govern design systems for multiple product types (web, mobile, etc.)Ability and passion to understand distinct user groups quickly and distill complex needs into clean, understandable solutions.Understanding of information architecture, design patterns and interaction design.Work as part of a cross functional team, with users, product managers, and development teams to deliver business value.Familiarity and ability to promote usability testing and user research.Familiarity with Sketch, Studio, Craft, Invision, and/or Zeplin.Ability to listen and be receptive to user’s challenges and feedback.Being able to make strategic design and user-experience decisions related to core, and new, functions and features.Familiarity and ability to promote usability testing and user research.A solid grasp of user-centered design and testing methodologies, subsystems, and usability and accessibility concerns.Where you’ll work: We’re 100% remote with HQ located in McKinney, TX.Be Human With Us:Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. What We Offer:When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more. Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to Headspace, Galileo, One Medical, Ginger and more. Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.