Supervisor, Cash Applications

The Cash Supervisor is responsible for overseeing a team of Cash Application Specialists to maintain consistent performance in the resolution of Cash Applications, In-House Deposits, Bank Recons, Customer Refunds, Journal Entries, FX Transactions, Unapplied Cash, and Month-end activities. The Cash Applications and Payment  Supervisor will handle the team’s escalated issues and be assigned accounts for the resolution of escalated cash issues. This position is remote eligible and reports to the Manager of Cash Applications and payments in Bellevue, WA.  In 2005, Smartsheet was founded on the idea that teams and millions of people worldwide deserve a better way to deliver their very best work. Today, we provide a dynamic cloud-based platform for work execution, empowering organizations to plan, capture, track, automate, and report on work at scale, resulting in more efficient processes and better business outcomes.  You Will: Oversee the daily activities related to the postings of payments to customer accounts, research and resolution of unapplied cash, Journal Entries, and identifying customers for automated cash Report the organization's daily, weekly, and monthly cash flow Assist in deposit reconciliations from the lockbox, Bank Accounts, and Credit Card Processors Maintain the process of refunds for overpayments on customer accounts Supervise a team of Cash Application Specialists, and monitor breaks and schedules Work with Cash Specialists to answer questions and to help them reach their goals Assist in ongoing training and development for Cash Specialists Handle disputes and escalations in accordance with Company policy for resolving issues   Keep up-to-date knowledge, understanding, and compliance with Company policies and procedures  Recommend process improvements for efficiencies and best practices  Preparation of ad hoc cash reports for the revenue stream, amounts, and currencies.  Provide proactive feedback to management concerning potential problems and  recommendations for improvement   Develop, implement, and monitor standard operating procedures (SOPs) to ensure and investigate methods of improving the cash team You Have: Bachelor's degree in Finance, Business, or a related field is highly preferred  5+ years in a similar Cash Applications role and 2+ years in a leadership role  Strong technology/systems skills  Demonstrated a high level of skill with Microsoft Office and G Suite Experience with NetSuite, Salesforce, and Opscon experience a plus Highly organized, detail-oriented, and with a high level of accuracy.  Perks & Benefits: Fully paid Health & Life insurance for full-time employees and family members Monthly stipend to support your work and productivity 12 days paid Vacation + Flexible Time Away Program 20 weeks fully paid Maternity Leave 12 weeks fully paid Paternity/Adoption Leave Personal paid Volunteer Day to support our community Opportunities for professional growth and development including access to LinkedIn Learning online courses Company Funded Perks including a counseling membership and your own personal Smartsheet account Teleworking options from any registered location in Costa Rica (role specific) Equal Opportunity Employer: Smartsheet is an Equal Opportunity Employer committed to fostering an inclusive environment with the best employees. We provide employment opportunities without regard to any legally protected status in accordance with applicable laws in the US, UK, Australia, Costa Rica, and Germany. If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know. At Smartsheet, we strive to build an inclusive environment that encourages, supports, and celebrates the diverse voices of our team members who also represent the diverse needs of our customers. We're looking for people who are driven, authentic, supportive, effective, and honest. You're encouraged to apply even if your experience doesn't precisely match our job description—if your career path has been nontraditional, that will set you apart. At Smartsheet, we welcome diverse perspectives and people who aren't afraid to be innovative—join us! #BI-Remote #LI-Remote