Box Office Manager

Job Summary:Venue: O2 Institute BirminghamCompany: Academy Music GroupLocation: BirminghamReports to: General ManagerWorking hours: Full-timeThe roleThe Box Office Manager is an integral position within the team, to provide seamless and exceptional customer and client services and our audiences. You will contribute to the effective running of our core business objectives and commercial targets, be passionate about the entertainment industry and highly motivated to deliver an outstanding experience to all clients and customers.Our teamO2 Institute Birmingham is one of the city’s leading live music and club venues, where our shows and events are as diverse as the individuals within them. The successful candidate will be contributing to an innovative team to ensure high quality service, driving our inclusive culture to deliver the best possible programme of live entertainment for everyone, where collaboration is at the heart of everything we do.About youExperience in a box office environment within the live entertainment industrySignificant experience in ticketing platformsProven track record in customer serviceProficient in Microsoft Office packagesStrong communication and diplomacy skillsOutstanding attention to detailWhat we needStrong client and customer service experienceDemonstrable leadership and motivation of othersPassion and enthusiasm for the live events industryFlexibility to work irregular hours (weekends/evenings/public holidays)Willingness to build positive working relationshipsA proactive organiser in problem-solving who can negotiate solutionsWhat you’ll be doing Manage an efficient and smooth box office serviceDaily liaison with Ticketmaster, ticket agencies and promoter ticketing departmentsFirst-class customer serviceMaintain first-rate relationships with clients, partners, and audiencesEnsure accurate and timely sales of all ticketed eventsMonitor ticket allocations to maximise sales through TicketmasterEnsure all paperwork and reporting is completed and professionally retainedSupervise and train all casual box office employeesProactively manage all accessible ticketing requirements and communicationsFinancial reporting and administrationReconciliation and cash managementManagement of ticket stock and Ticketmaster equipmentSupport the Company’s charitable and guest ticketing servicesTroubleshoot and report technical issuesWork collaboratively with the venue team, partners and Company head officePublicly represent the venue and Company in a professional mannerEqual opportunitiesWe are passionate and committed to our people and go beyond the standard rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and home life. As a growing business, we’ll encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.Our companyAcademy Music Group (AMG) is the UK’s leading owner and operator of live music and entertainment venues with award-winning credentials. Several of our historic theatres are unique institutions of British music and culture and our vision is to inspire artists and audiences by hosting unforgettable live performances. AMG is part of Live Nation Entertainment which is the world’s leading live entertainment company comprised of global market leaders: Ticketmaster, Live Nation Concerts, LN Media #LI-SL1 #AMG