Job Summary:Who are we?Live Nation Entertainment is the world’s leading live entertainment and eCommerce company, comprised of four market leaders: Ticketmaster, Live Nation Concerts, Front Line Management Group and Live Nation Network. As the largest producer of live music concerts, Live Nation Concerts operates over 50 venues across North America. For additional information, visit http://www.livenationentertainment.com/.Who are you?Employees have a leading role in the service experience our guests have. The extent to which we recognize our employees for service well done, is the extent to which they will care not only for the guests, but for each other. That’s why SAFETY for employees and guests is our first priority. We show CARE around every corner and look to create ENCORE moments of service excellence for everyone. And our commitment to EFFICIENCY, is our way of staying well-organized. So join us! We need these kinds of skills and talents as we Create Once in a Lifetime Experiences for our Fans.The Role:Live Nation is seeking a Customer Service Representative for the Toronto office. The position will directly report to the General Manager - Venues. The Customer Service Representative will be responsible for providing guest support on a daily basis. This is a seasonal, part time position, paid hourly from March 14th, 2022 to early October, 2022. The position will follow the event day hours and some additional business hours.Job Details:Monitor and respond to incoming calls to the Budweiser Stage main business phone lineProvide information regarding products and services, permitted/prohibited items and other venue relevant informationObtain details and manage the response to complaints/issues that arise pre/post showDeal with lost and found inquiries, track inventory and answer inquiriesMonitor Budweiser Stage Textline & Medallia application through the daytime work hoursLiaise with the Guest Services team to manage issues and provide solutions as situations ariseOversee the distribution and redemption of future show certificates to Live Nation concertsCorrespond with members of other departments to address guest questions and concerns in a timely mannerCoordinate accessible seating accommodations and speak with guests to identify needs in a manner compliant with the AODAMonitor three verified social media accounts (Live Nation Ontario, Budweiser Stage, and RBC Echo Beach) when necessaryOther duties as they are assignedQualificationsPossess at least one year of customer service experienceHigh level of written and verbal communication skillsAbility to utilize computer programs such as Outlook, Word, ExcelMust interact professionally with clients, vendors, guests and team membersSocial media experience an assetDetail oriented and a team playerMusic industry experience a plusPhysical Requirements/Work Environment Sits for extended periods of time at a computer station or work desk; stands and walks throughout the day; occasionally move about inside the office to access file cabinets, office machinery, etc.; uses hands and fingers to operate computers and office equipment for up to 8 hours each day; lifts up to 10 pounds regularly; exposed to typical office environment conditions and noise levels.Equal Employment OpportunityLive Nation Canada strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by provincial and/or federal law. Accommodations are available on request for candidates taking park in all aspects of the recruitment and selection process. If accommodation is needed during the application process, please contact us and we will work with you to meet your accessibility needs.Hiring PracticesThe preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.Live Nation Canada recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation Canada may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.
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