Managed Services Operations Senior Analyst

Managed Services Operations Senior AnalystEquinix is the world’s digital infrastructure company, operating 240+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.We are a fast-growing global company with 20 years of continuous growth. Through our innovative portfolio of high-performance products and services, we have created the largest, most active global ecosystem of 10,000+ companies, including 2,100 networks and 3,000+ cloud and IT service providers in 32 countries spanning six continents.  A career at Equinix means you will collaborate on work that impacts the world and be surrounded by endless opportunities to learn new skills and grow in varied directions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment. that is foundational to our core values as a company and is vital to our success.Job SummaryPerforms advanced technical tasks in managing the shared services infrastructure, capacity management and monitoring the evolution of the service.ResponsibilitiesTechnical SupportProvides support on escalations for complex technical issues. Performs deep analysis over critical situations and provides root causes reports (on Equinix or with Vendors). Manages capacity, monitoring and define key indicators of shared infrastructuresProcess Support/ OptimizationParticipates in cross-functional teams to review business and/or technical processes within the IT Operations, refine or make suggestions for continuous improvement and support implementation of changesSystems SupportIdentifies systems issues (e.g. business system bugs on functionalities or errors in the managing tools), making recommendations for and/or managing the implementation of solutionsData Support/ AnalysisAudits data and issues within the It Operations, creating custom reporting to further understand and analyze the issue, and recommends corrective actions/resolutions; assesses validity and integrity of data being usedDocumentationAuthors documentation (can be technical & non-technical) (e.g., technical specifications and standards, deployment, HLDs, KBs, articles, reports and user manuals) and serves as content owner for standard operating procedures Project ManagementPlans, coordinates and monitors projects from start to completion (e.g., sets deadlines, assigns responsibilities, monitors and summarizes progress of project, conducts meetings)Qualificationsto be added by TA/Hiring ManagerEquinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you need assistance in applying for an open position, you may send an email to Staffing@equinix.com. Please provide your contact information and let us know how we can assist you.Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.