To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job CategoryCustomer Success GroupJob DetailsThe Salesforce Associate Renewal Manager is responsible for owning and completing a portfolio of renewal contracts in an assigned territory. Work closely with Sales, Customer Success, Finance, Pricing, Legal, and Renewals to minimize attrition while maintaining accurate forecasts. The candidate will be responsible for identifying potential risks during the term of the contract and engaging with the customer and internal stakeholders to resolve the underlying issue, optimize the financial outcome, maintain forecasts, and drive customer success while adhering to all Salesforce policies.Responsibilities: Be the renewals owner for resolving complex customer issues and mitigating potential attrition during the contract termProvide accurate 90 day rolling forecasts for assigned renewal region through accurate maintenance of renewal opportunities.Leverage existing processes and reporting as well as lead the creation of new methods for early identification of potential attrition to drive early engagementPerform detailed forensic analysis (usage and contract) and provide concise summaries of highly complex customer issuesBe the expert and provide guidance to the extended team on optimal resolutionsWork closely with Sales, Customer Success, Finance, Pricing, Legal, and the Renewals team to streamline the resolution process including notifications and approvals.Responsible for creation of replacement contracts and detailed quotes with approvals.Provide renewals management with regular status updates and accurate visibility to forecasted attrition, and escalate as needed for support.Maintain renewal opportunities and associated data as needed to ensure accuracyManage a high volume of engagements concurrentlyRequired Skills/Experience:2-5 years demonstrated success in a Sales, Renewals, or Account Management capacity with a strong focus on negotiating transactions and resolving contractual issues.Proven ability to work at a detailed level with multiple cross-functional internal stakeholders as well as the customer to build a business case and drive consensusStrong customer management skillsExcellent negotiation skillsStrong analytical background with proven problem solving skillsHighly effective communication skillsCapable of explaining complex situations clearly and credibly across all functions and levels of the organization.Experience with Salesforce along with a high level of proficiency with Salesforce Reporting capabilities and ExcelExperience working with a large global sales organizationAccommodationsIf you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.Posting StatementAt Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.Salesforce, Inc. and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce, Inc. and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce, Inc. and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with Salesforce, Inc. or Salesforce.org.Salesforce welcomes all.
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