To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job CategorySalesJob DetailsDepartment Description:Senior level, data-driven customer experience experts. CX & Marketing consultants are innovators and problem solvers who apply their digital marketing and executive-level consulting acumen coupled with our proven Salesforce engagement methodology to deliver comprehensive business and digital engagement strategies that help our pre-sales organization differentiate and win.Role Description:The CX & Marketing Consultant collaborates with internal team members and leaders (across sales, service, product, marketing, solution engineering and other Salesforce Innovation teams) and C-level client contacts (CDO, CMO, CIO, CTO) in the Comms & Media industries and sub-verticals. CX & Marketing Consultants help drive consensus in and across our customers' lines of business around digital strategic marketing vision as well as key areas of focus through a value-based, pragmatic roadmap to execution. The CX & Marketing Consultant must assume the role of trusted advisor to internal and external stakeholders, driving innovative digital marketing strategies forward with customers while also improving overall Salesforce business performance. The CX & Marketing Consultant focuses primarily in these areas: Marketing/CX Problem Solving: Take complex marketing and engagement challenges and, using research, personal experience, business assessment capabilities and customer experience acumen, clearly define problems, identify opportunities, drive innovative new ideas, and recommend actionable, prioritized next steps to make a big impact on customer needs/goals.Innovation Management: Bring rigor to a client’s decision making process by running workshops, presenting and evaluating solution options, and driving consensus among key stakeholders. In some instances, we help our clients develop new decision frameworks and governance processes that continue to deliver value far beyond a particular engagement. A CX & Marketing Consultant is a seasoned story builder and storyteller, who can lead a room of executives to consensus.Solution Planning: Define scope and plan new solutions for clients. This includes determining how to measure business results, modeling current/future business processes, gather business requirements and identifying the organizational changes required to successfully realize the benefits of the solution.Your Impact:A CX & Marketing Consultant at Salesforce plays a pivotal role in developing innovative B2C, B2B and B2B2C digital engagement strategies with key enterprise and commercial strategic customers, in a “pre-sales” environment. The consultant works with new prospects as part of the business development process and with existing customers to help expand, strengthen and grow relationships that ultimately enable revenue growth and overall customer success. In doing so, the consultant leads and partners with internal stakeholders including solutions and architect teams, sales programs, customer success and sales leadership to drive our business forward.Minimum Requirements:• 10+ years of digital marketing experience and/or marketing management consulting experience with at least 7 years focused exclusively on the digital space• Proven experience leading digital strategy and digital roadmap projects in a complex business and marketing environment• Deep understanding of and passion for the customer lifecycle and managing the customer experience through their marketing journey• Excellent communication and presentation skills with the ability to convey complex ideas and business strategies in clear, concise terms• Dynamic and persuasive in presenting ideas to clients and prospective clients from VP to C-level, with comfort speaking to small and large audiences alike• Strong understanding of marketing & advertising industry trends and the overall SaaS landscape.• Ability to understand, communicate and manage across the entire project lifecycle• Broad knowledge of technology trends and relevance to clients businesses• Self-starter with the ability to organize, prioritize and balance competing requests and sales priorities• This position is defined as a “remote employee“ (work from home office), but candidate is expected to travel to clients and internal team collaboration an average of 20-30%Preferred Requirements:• Communications, Media and/or Tech industry experience• Demonstrated success driving organizational change within client organizations• New business opportunity identification• Familiarity with Salesforce Marketing Cloud, Sales or Service Cloud is not required but advantageousAbout SalesforceFounded in 1999, Salesforce is the global leader in Customer Relationship Management (CRM). Companies of every size and industry are using Salesforce to transform their businesses, across sales, service, marketing, commerce, and more by connecting with customers in a whole new way. We harness technologies that can revolutionize companies, careers, and, hopefully, our world.Salesforce is built on a set of four core values: Trust, Customer Success, Innovation, and Equality. By making technology more accessible, we're helping create a future with greater opportunity and equality for all. This has taken our company to great heights, including being named one of the FORTUNE "100 Best Companies to Work For®" for 12 years in a row.There are those who choose to work with the best and brightest. And then, there are those who want to do more than just a job. They are the ones improving lives, not only their careers. Having an impact now instead of later. Doing something that’s so much bigger than themselves, an industry, and their company.We believe everyone can be a Trailblazer. Join Salesforce and discover a future of new opportunities.Accommodations - If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.Posting StatementAt Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with Salesfore.com or Salesforce.org.Salesforce welcomes all.AccommodationsIf you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.Posting StatementAt Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.Salesforce, Inc. and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce, Inc. and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce, Inc. and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with Salesforce, Inc. or Salesforce.org.Salesforce welcomes all.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.For New York-based roles, the base salary hiring range for this position is $139300 to $170660.For California-based roles, the base salary hiring range for this position is $139300 to $170660.Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience.Certain roles may be eligible for incentive compensation, equity, and benefits. More details about our company benefits can be found at the following link: https://www.salesforcebenefits.com.
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