Implementation Lead

Come for the mission. Stay for the experience. Let’s keep things simple: we are an unbelievably talented, hard-working, and compassionate team driving towards a mission that impacts every single one of us - even you!  Healthcare benefits are complex, underutilized and a mystery for most users. We’re removing that complexity. Now more than ever, employers are adding value to their employees’ benefits like telemedicine and mental health services. HealthJoy’s industry-changing tech platform consolidates those benefits into a simplified benefits experience, saving users time and money.   With $100M+ in fundraising to date post our recent Series D, HealthJoy has garnered workplace awards for Inc. 's Fastest Growing Startups and Built In Chicago’s Best Places to Work while growing globally to nearly 400 team members. We’re continuing down the path of high growth and high impact, and this role is a key member of the Implementation Team making that happen. Your impact.  Implementation Strategy  Serve as an escalation point for urgent and/or high priority client needs; minimizing risk for failure to meet launch requirements and identifying key process enhancements Develop customized HealthJoy onboarding experiences for complex new clients; acting as a technical expert in partnership with Customer Success team  Serve as the subject matter expert on benefits configuration, eligibility data, and integrations required to implement HealthJoy technology Develops configurations that support and enhance business processes Leadership Lead a “pod” of cross-functional members that service our customers from implementation through offboarding Partner closely with Implementation Specialists, Coordinators, Analysts and Managers; moving team towards shared deadlines and providing peer coaching  Act as an implementation liaison on large scale initiatives in partnership with other departments including Product, Sales, Member Services, Engineering and more; including pre-sale product demonstrations with clients  Analyze and digest business and technical data requirements; provide recommendations and points of escalation to cross functional teams for improved client experience Maintain data connections related to eligibility and claims by collaborating with customers and external vendors such as benefits admin platforms, TPAs and insurance carriers Your experience.  5+ years professional experience in Benefits and technical implementations Knowledge of Health and Welfare benefits and/or implementation; especially experience with benefit EDI processes  Player-Coach for assigned pod; leading team to achieve key metrics and align strategy across a book of business Strong communication, presentation and relationship navigation skills with all audiences; both internal and external Proven skills successfully managing executive relationships and highly technical stakeholder relationships Impeccable attention to detail with a high degree of accuracy, follow through and independence  Demonstrated success managing and implementing complex projects, with keen attention to detail and deadlines Strong proficiency in Excel required SQL experience preferred but not required Total Rewards  Job Level: 40  Base Compensation Range is being identified HealthJoy maintains a comprehensive strategy to determine rewarding and competitive packages for individual compensation for new hires, internal promotions and internal job changes. This strategy is based on several factors unique to each individual, including: 1) the skills, experience and qualifications of the individual; 2) the responsibilities and demands of the role; 3) analysis of external market data; and 4) company budget and financial performance.  HealthJoy is a remote-first employer. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled.  At HealthJoy, it is not typical for an individual to be hired at or near the top of the range for their role, and compensation decisions are dependent on the facts and circumstances of each role and individual.  In addition to cash compensation, HealthJoy offers a rich “Total Rewards” package that includes: Medical, Dental and vision insurance packages HSA contribution match Stock options for eligible roles 401k match Paid parental leave Company sponsored Short Term and Long Term Disability coverage Flexible PTO  Commitment to Equal Pay At HealthJoy, we are committed to creating a diverse and inclusive workplace where everyone has the opportunity to succeed and thrive. We believe that everyone should be paid based on their qualifications, experience, and the work that they do, and not on their gender, race, or any other personal characteristic. Our compensation practices are essential to fostering a diverse and inclusive culture where we value the contributions of all our employees.  We conduct thorough annual reviews of employee pay and our pay practices to ensure we reward the right behaviors and are providing equal pay for equal work.  Additionally, we assess the external market and internal equity across like roles. As part of our regular review of pay practices, HealthJoy examines employee pay for potential disparities between persons of different genders, races and ethnicities that are not explainable by objective factors such as performance, experience level, credentials, or location, and are committed to correcting any issues and reviewing practices from unintended outcomes.  Commitment to Equal Opportunity HealthJoy is committed to creating a diverse environment and is proud to be an equal opportunity employer.  All qualified applicants receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or any other basis forbidden under federal, state, or local law. Don’t meet every single requirement? We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you. HealthJoy is dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role and HealthJoy, we encourage you to apply. You may be just the right candidate for this or other roles.