Service Delivery Executive

Search JobsJob DescriptionThe VMware Professional Services Organization (PSO) drives the adoption of VMware technology and solutions. Our vision is to lead the digital transformation journey by driving the simplification and acceleration of IT solutions using VMware leading-edge technology and deliver the business outcomes our customer’s demand. Our customers are our passion, and we strive to deliver professional excellence and quality. We are passionately driven to make an impact while contributing back to the community. Learn more at https://careers.vmware.com/main/ todayJob Family:                   PSO     Job Title:                      Service Delivery ExecutiveRemuneration:             Fixed + Bonus PlanReports to:                   Director, Professional Services - DeliveryBased in:                      Mumbai / Pune IndiaWhy Choose VMware?VMware streamlines the journey for organizations to become digital businesses that deliver better experiences to their customers and empower employees to do their best work. All through our solutions across compute, cloud, networking and security, and digital workspace.Since our founding in 1998, our employees and ecosystem of 75,000 partners have been behind the technology innovations transforming entire industries—from Banking, Healthcare, and Government to Retail, Telecommunications, Manufacturing, and Transportation.Every day, we work to solve our customers’ toughest challenges through disruptive technologies like edge computing, artificial intelligence, blockchain, machine learning, Kubernetes and more–to define the digital foundation that will accelerate the next wave of innovation.Read more about us here : https://www.vmware.com/in/professional-services.htmlJob DescriptionThe Elevator Pitch: Why would I (a top candidate) enjoy this new opportunity?Do you aspire to have significant visibility and influence over a business? Do you want to be at the industry forefront with a Fortune Future 50 leader? We are seeking a highly motivated individual to play a vital strategy and execution role. This role will appeal to someone who thrives in a fast moving enterprise environment.VMware streamlines the digital journey for organisations - to become businesses that deliver better experiences to their customers and empower employees to do their best work. Our software spans App Modernisation, Cloud, Networking & Security and Digital Workspace.Within the first 6-12 months, what are the most important performance outcomes expected to be completed for you to consider me successful in this role?You will partner with the key VMware sales leaders helping them prioritise, plan and execute their business against FY24 priorities. Your primary business partners will be the Enterprise Sales Team and the Customer Experience and Success (CXS) Team and will also have direct daily interactions with key customer stakeholders.Respected and trusted throughout Enterprise you will possess an unrivalled blend of expertise in go-to-market business, program governance, communication and relationship management.What type of work will I be doing? What assignments or requirements will I be performing on a regular basis? As a member of the Asia Pacific & Japan (APJ) Professional Service Strategic Customer Program (SCP) you will work with the VMware India team to implement strategic programs that will specifically focus on executive coverage and business impact.You will also partner across sales, services, strategy and marketing to understand customer priorities and requirements, and provide execution muscle to the team to enable our customer to take advantage of VMware capabilities. You will work closely with account executives and business units from across VMware to regularly review key customer engagement programs, identify gaps in offerings and recommend solutions.As a Service Delivery Executive (SDE) focused on a key India based customers you will be involved in the strategic direction of multiple IT Projects working closely with project sponsors, cross-functional teams, and assigned project managers. The right candidate earns trust through outstanding performance, effective communication skills, and a strong record of delivering results. They will have excellent project management skills and experience managing complex programs in large organisations. The candidate must be able to communicate effectively with executive customer stakeholders and deliver independently on both strategic and tactical program initiatives. Strong judgement and a demonstrated ability to influence without explicit authority are key to success. Key job responsibilitiesCollaborate with VMware field sales, pre-sales architecture and delivery to understand our customer’s needs, their business, how success is defined.Possesses a deep knowledge of project management best practices and how to apply them in an effective yet pragmatic way across large, complex enterprise projects.Seeks to solve customer business problems with existing programs and innovates to build new initiatives where there are no existing onesAbility to apply strategic thinking and demonstrate understanding of requirements to execute.Plays an active role in individual customer engagements for specific programs - driving teams to achieve customers’ business outcomes by managing issues, risks, decisions, and action items.Takes proactive steps to ensure teams meet or exceed customer expectations.Works effectively in a dynamic environment with changing priorities.Interfaces with customer and internal VMware stakeholders which consists of senior leadership teamsUnderstands the operating styles of others as well as team/client relationships, team dynamics, and adjusts behaviour accordingly to succeed. Recognises environmental or cultural nuances and adapts.Team player who effectively builds relationships with cross-functional team members, sponsors, key stakeholders, executives, and other individuals or organisationsTrack Consumption/Adoption of VMware technologies to ensure expected ROI and stickiness to VMware technologies Have difficult conversations regarding budget, resources, and timeline and formally capture and communicate outcomes of those meetings.During strategic engagements, be the primary customer interface and perform key engagement activities that ensure adherence to agreed engagement gates and governance.Leverage business/process knowledge and expertise to drive business process improvementsVMware is hiring an experienced Service Delivery Executive that shares our passion to help our customer build and modernize their platforms and underpin a Single Information Environment. To excel in this role, you should possess extensive solution architecture and technical expertise, strong business acumen, and have the ability to clearly communicate at all levels with the customer. You will work with customers and internal stakeholders to architect delivery of solutions, proof of concepts or pilot projects to make our customer successful.Who is the hiring manager? What is your background and management style? What is the structure of the team/organization I will be working with?The hiring manager is Craig Brown, Director – CXS Strategic Customer Program (SCP). Craig has been at VMware for 13 Years and in that time has performed various senior leadership roles. With a background and passion in project/program management Craig brings practical hands-on experience to his role and ensures that the high performing individuals in his team are provided the support they need in order to be highly successful.Where is this role located? Mumbai / Pune India. Work will be done from VMware’s offices some days of the week, some days may be from home and other days from customer locations.VMware is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: VMware is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at VMware are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. VMware will not tolerate discrimination or harassment based on any of these characteristics. VMware encourages applicants of all ages. VMware will provide reasonable accommodation to employees who have protected disabilities consistent with local law.Key QualificationsPreferred Qualifications:Industry Project and Program Management Certifications (PgMP, SAFe, and/or Agile Certified)Senior Program Management experience selling and/or delivering significant change/transformation including hands-on experience leading cross organization programs.Effective communication and interpersonal skills with proven ability to impact & influence key stakeholdersExperience working with broad groups of stakeholders including senior leadershipExperience managing multiple projects at the same time, and navigating competing priorities and goalsExperience using data and metrics to measure impact and determine improvementsExperience presenting metrics and progress against goals to senior leadershipDemonstrable experience of working closely with operations and program functions to establish optimum solutions to identified risksStrong analytical skills, combined with a strategic orientation, as well as an aptitude for solving complex business problemsAbility to resolve ambiguity or conflict situations to bring teams and business groups into alignment; proficient in taking complex/technical subject matter and refining/presenting to the business at any level to result in understanding and appreciationTechnical problem-solving and analytical skills and escalation management in a complex environmentExperience in developing and executing Project Governance Methodologies. Demonstrated success engaging at CxO level and representing on Project Steering Committee Executive Boards. Proven track record of growing a business. Developing a strong strategy & competitive advantage and consistently hitting delivery milestones, financial targets, and customer satisfaction goals. Consistent record of delivering business value with keenly developed business acumen and an ability to work with ambiguityExperience in managing external client projects in positions of increasing responsibility in the delivery of business consulting and systems development. Demonstrated negotiation, conflict management, and leadership skills. Good to have managed Indian customers & have run a large digital transformation programTo reiterate, VMware is looking for a strong, motivated, independent, and energetic Service Delivery Executive to act as a program integration and execution point; responsible to drive complex project requirements, cross-team communication, and execution accountability across both projects and BAU at a key India based customers.What are the benefits and perks of working at VMware? You and your loved ones will be supported with a competitive and comprehensive benefits package. Below are some highlights, or you can view the complete benefits package by visiting www.benefits.vmware.com.Medical Coverage, Retirement, and Parental Leave Plans for All Family TypesGenerous Time Off Programs40 hours of paid time to volunteer in your communityRethink's Neurodiversity program to support parents raising children with learning or behavior challenges, or developmental disabilitiesFinancial contributions to your ongoing development (conference participation, trainings, course work, etc.)Wellness reimbursement and online fitness and wellbeing classesJoining the TeamAs an inclusive, team-first company, our people are at the core of everything we do. We care deeply about creating a workplace where our team members feel valued, respected and empowered. We are committed to providing equal opportunity regardless of gender identity, ethnicity, disability, sexual orientation or life stage.We work hard to create a safe and inclusive environment for all, and most importantly, we're all about creating better experiences – for our customers and for each other.We’d love to hear from YouIf you meet a number of the requirements, but not all, we encourage you to submit your application. You can learn more about working with us on LinkedIn or via http://careers.vmware.comVMware is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: VMware is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at VMware are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. VMware will not tolerate discrimination or harassment based on any of these characteristics. VMware encourages applicants of all ages. VMware will provide reasonable accommodation to employees who have protected disabilities consistent with local law. ​Search Jobs