Client Solutions Architect for Professional Services

Search JobsJob Description*Please note for this role we are looking for German language fluency.VMware Professional Services has the experience, best practices, proven methodologies, and deep knowledge of VMware technology that can help customers reduce risk and complexity, minimize disruption, and experience predictable outcomes. From developing the strategy and roadmap to architecting, deploying, and integrating the customer environment, to implementing operations and management, we can help realize outcomes faster.The experts of VMware Professional Services help customers architect, deploy, integrate, and operationalize solutions across the VMware portfolio including multi-cloud, app modernization, anywhere workspace, and networking and security.VMware Professional Services work with customers to understand their desired outcomes and assess current state capabilities, competencies, and culture. We define the target state and perform a gap analysis. We identify the activities and timelines needed to achieve the target state and translate them into a visual roadmap. This allows customers to communicate their strategy quickly and easily to stakeholders and business leaders.The Elevator Pitch: Why will you enjoy this new opportunity?This role offers a pivotal position that allows you to have a significant impact on your customer’s experience & success in addition to being at the core of a sales team's strategy as a member of an innovative and game-changing company where diversity and passion are key and provide a unique human & employee experience.If you enjoy challenges and are a self-starter with a true passion for technology & customer outcomes, then this job is for you!At VMware, we strongly support and believe in our people and their imagination, ingenuity, and talent that knows no limits. You will be part of an international team that deeply values execution, passion, integrity, customers, and community.As a Client Solutions Architect, no two days will be the same! You will interact externally with customers from different lines of business across a variety of industries with a multitude of different requirements. Internally you will work with colleagues across the business from salespeople to delivery experts to highly skilled engineers and your peers. Your creativity coupled with your active listening and analytical skills will be key to positioning and selling the best services solutions to provide desired business outcomes and maximum value for our customers.Success in the Role: What are the performance outcomes in the first 6-12 months you will work toward completing?The primary objective of a Client Solution Architect is to support VMware’s sales activities by engaging with customers at various levels, building trusted relationships and discovering customer needs that can be met by VMware’s comprehensive services. You will work to develop a package of Professional Services that help the customer to meet their objectives and to maximise the value of their investment.As a CSA you will integrate with the EMEA Client Solution Architect community & learn how the Professional Services team operates to deliver high-quality and effective solutions for our customers.  You will meet the wider VMware team, build relationships and start leveraging your knowledge and ideas in building solid approaches that will bring customers success.After 90 days you will function as a core member of your regional Client Solutions Architect team, transitioning to become a trusted advisor internally to sales and delivery teams.  You will create customer-facing deliverables describing services proposals and digital transformation roadmaps helping them achieve successful business outcomes.From this point onwards, you will aim to solidify your technical and soft skills via the vast array of learning platforms made available to you by VMware. This enablement will include VMware products and services as well as other vendor technologies and new industry trends.You will also work closely with your fellow senior CSAs in solving complex customer business problems by crafting outcomes-focused transformational designs, and adoption guides to existing customer maximizing their VMware products and services return. During your career as a CSA, you will gain significant cross-industry experience and beexpected to apply your problem-solving capabilities to drive successful business outcomes using VMware products and services for our customersThe Work: What type of work will you be doing? What assignments, requirements, or skills will you be promoting on a regular basis?You will be working directly with customers to actively listen, understand, challenge, and help to understand their business requirementsMapping VMware services to the customer’s desired business outcomes as part of a VMware team. You should be able to think past products and tailor end-to-end services solutions.To build effective services for a wide range of customers you will apply your knowledge in one or more of the following areas - Multi-Cloud, Application Modernisation, Anywhere Workforce and Cyber Security.You will be proposing services that not only deliver technology change but also take into consideration people and processes.You will present, communicate, and validate your proposed solutions to our account teams and our customers using presentations, whiteboarding sessions, workshops, proposals, etc.You will support sales teams in building commercial proposals by developing sound and quantifiable technical solutions and contentYou will ensure a smooth handover to our services delivery team providing alignment between sales and delivery to assure customer satisfaction.You will act as a key contributor to account strategy and planning and align this with business unit strategies.You will support and mentor other members of the team.You will provide feedback to Professional Services Engineering regarding current service offerings along with generating new ideas for new offerings based on your knowledge from discussions with customers.You will take ownership of, or be an active contributor to initiatives and communities that help share knowledge and drive improvements across the CSA organisation.You will be involved in industry events such as VMware Explore that help promote awareness of VMware’s services.You will be supported in setting up and achieving personal development goals.You will be coached and helped to author blogs, technical articles, and white papers.  You will be expected to travel an average of 30% of the time across EMEA as the business requires.What is the leadership like for this role? What is the structure and culture of the team like?The EMEA Client Solution Architecture team is a diverse, multi-national, talented, and dynamic group ranging from former Delivery Architects and Consultants, Pre-Sales Engineers and Technical Account Managers to recent university graduates.  Our team is continuously working to improve how we support our customers with each team member bringing passion, innovation, and fresh thinking.Teamwork is the key, you will be part of an extremely supportive and safe environment, structured into 5 regional teams where we all equally support each other, regardless of seniority or experience. You will always gain support from your teammates to achieve both individual and team goals, while always putting our customer’s needs at the centre of everything we do.The leadership team has a broad depth of experience in team development, Professional Services, Services Selling, transformation and building successful, impactful, and highly motivated teams.Where will your role as a CSA be located?VMware is building a dynamic, global workforce of the future where our people work from locations that accelerate their productivity to deliver the most innovative solutions for our customers​.  We empower our employees with the right technology, collaboration capabilities and work practices to help them do their best work individually or together.Flexible: The role is considered flexible and will be a mix of working from a local VMware office and remote depending on your preferences and the arrangements determined by your manager. You will be expected to live within a reasonable non-daily commute of the office.What are the benefits of working at VMware?You and your loved ones will be supported with a competitive and comprehensive benefits package. Below are some highlights, or you can view the complete benefits package by visiting www.benefits.vmware.com.Medical Coverage, Retirement, and Parental Leave Plans for All Family TypesGenerous Time Off Programs40 hours of paid time to volunteer in your communityRethink's Neurodiversity program to support parents raising children with learning or behaviour challenges, or developmental disabilitiesFinancial contributions to your ongoing development (conference participation, training, coursework, etc.)Wellness reimbursement and online fitness and well-being classesVMware is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: VMware is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at VMware are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. VMware will not tolerate discrimination or harassment based on any of these characteristics. VMware encourages applicants of all ages. VMware will provide reasonable accommodation to employees who have protected disabilities consistent with local law. ​Search Jobs