Subcontracting Partner Manager Professional Services

Search JobsJob DescriptionGO HIRE – Subcontracting Manager Professional ServicesThe Elevator Pitch: Why will you enjoy this new opportunity?The most advanced companies in the world turn to VMware to manage, grow, and transform their business. When you work here, you’re connected to a global community of innovative, empowered employees working together to solve the most critical technology challenges. The global VMware Professional Services influences the success of each VMware implementation and is dedicated to the success of the customer and their digital strategy. Our team of 30,000+ people working in 50+ locations worldwide is committed to creating an environment where great people want to work long term by living our values of passion, innovation, execution, teamwork, active learning and giving back.VMware subcontracting partner ecosystem is critically important to VMware’s professional services delivery strategy. A substantial portion of VMware’s professional services are fulfilled by VMware subcontracting partner network; the strength of this network has a direct impact on VMware’s customer satisfaction, solution success and PSO revenue and margin. It is important that the subcontracting components of the professional services business are designed, executed, managed, and tracked with the utmost efficiency and precision.Therefore, VMware is seeking a subcontracting manager to manage both tactical and strategic elements of the VMWare EMEA PSO subcontracting.Success in the Role:What are the performance outcomes you will work toward completing?The PS Subcontracting manager will work with his solution leads, team and peers to achieve.success in below areas.• Subcontracting delivery readiness• Delivery efficiency and quality• Resourcing timeliness and optimal delivery mix (own team, remote teams & partners)A critical success factor of this role requires the successful candidate to proactively partner with key stakeholders, both internally and externally across EMEA, and also global to ensure cross geo compliance.This role also requires the ability to take ownership of the current process and related policies, identify gaps, inefficiencies, and desired improvements.Making and executing against agreed recommendations for change.This role will be part of the PSO Delivery Operations team, and will report into the PSO Delivery Operations Senior ManagerThe Work: What type of work will you be doing?• Work with the resource management leadership or the practice teams to translate solution (delivery) trends into capacity planning and quality actions, like skills expansion, hiring, partner requirements and collaboration with our India and Sofia remote delivery centres.• As a people manager stay close to your team and support them in there desired technical and professional progression. Drive a culture of inclusion, belonging & fun• Support resource management with complex resourcing requests or escalations.• With your leads and peers like the practices monitor delivery quality and drive continues improvement initiatives• With your colleagues from the management team, drive the cultural change from transactions to subscription & consumption• Tactical management of the day-to-day operations of the EMEA PSO subcontracting, this includes but is not limited to:o Relationship management with strategic sourcingo PO portal management and escalationso Partner onboarding management, negotiations and escalationso Partnering with shared service center in Bangaloreo Ensuring that the subcontractors have the appropriate tools to deliver- RMOo Escalation pointo Accurate accrual management in partnership with Finance• Strategic approach to the management of the subcontracting processes including review of existing process, focus should include, but not be limited to:o Documented work instruction and process flows for all discrete areaso Ensure a robust process is in place and being followed to ensure complianceo Training and enablement for field and operations-Not relevant apart from ECMS• Project Management of all EMEA subcontracting improvement initiatives• Collaborate with global subcontracting teams by being an active member of the subcontracting COE• Establish and maintain strong relationships with all of the teams that interface with this function• Define and track metrics related to the subcontractor deliveryWhat is the leadership like for this role?What is the structure and culture of the team like?Our Team influences the success of each VMware implementation. We are dedicated to the satisfaction and success of our customers and their strategy. We ensure that our customers are successfully implementing their business plans from adoption all the way to a fully functioning software-defined datacentre.We promote an inclusive atmosphere where your voice will be heard, and where you will be part of a fun, dynamic team working in partnership with each other.The hiring manager for this role is Jerome RAVET, Leading the EMEA PS PM Practice and being within VMware since more than 3 years. Where is this role located?The location of this role is flexible within UK. Work will be done from an office some days during a week and other days from a non-VMware building.Remote: this role can be fully remote and can be done anywhere in the UK.UK based profile only - no relocation budget or sponsorship available.What are the benefits and perks of working at VMware?You and your loved ones will be supported with a competitive and comprehensive benefits package. Below are some highlights, or you can view the complete benefits package by visiting www.benefits.vmware.com.• Medical Coverage, Retirement, and Parental Leave Plans for All Family Types• Generous Time Off Programs• 40 hours of paid time to volunteer in your community• Rethink's Neurodiversity program to support parents raising children with learning or behaviour challenges, or developmental disabilities• Financial contributions to your ongoing development (conference participation,trainings, course work, etc.)• Wellness reimbursement and online fitness and wellbeing classesVMware is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: VMware is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at VMware are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. VMware will not tolerate discrimination or harassment based on any of these characteristics. VMware encourages applicants of all ages. VMware will provide reasonable accommodation to employees who have protected disabilities consistent with local law. ​Search Jobs