Senior Client Solutions Architect

Search JobsJob DescriptionWork Here.Transform Everywhere.The most advanced companies in the world turn to VMware to manage, grow and transform their business. When you work here, you’re connected to a global community of innovative, empowered employees working together to solve the most critical technology challenges. Here, your talents are amplified—for the good of your career and the good of each other. Here, you’re surrounded by a culture of possibility, where ideas ripple out and have a positive impact on customers and communities everywhere.Why will you enjoy this new opportunity?VMware Professional Services (PS) Organization drives and influences the success of each VMware implementation. The PS team is dedicated to the success of our customers and their digital strategies. We are committed to offering a collaborative and supportive working environment with a full enablement plan and the opportunity to develop in the latest Software-Defined Datacenter or Digital Workspace technologies and solutions. We promote an inclusive atmosphere where your voice will be heard, and where you will be part of a dynamic team working in partnership with each other and with our customers.Success in the Role: What are the performance outcomes over the first 6-12 months you will work toward completing?Over the first 6 - 12 months, you will be responsible for the PS design and scoping of services of complex transformational solutions for our customers. The role will require you to understand the products, frameworks, and design patterns used for VMware solutions. You will be asked to contribute to these frameworks, develop reusable domain solutions, and mentor internal & external stakeholders on the use of the tools. You will be working as part of a team with similar charters. To effectively build solutions to solve for complex business problems, it will be important to build a strong network among your peers and internal & external teams. You should be ready to take ownership of the pre-sales initiatives and programs to aid in delivering of our solutions.The Work: What type of work will you be doing? What assignments, requirements, or skills will you be performing on a regular basis?The Client Solutions Architect (CSA) is primarily responsible to lead the technical pre-sales engagement with customers through the following activities:Working in close partnership with the core sales, services sales and delivery teams to understand desired customer outcomes, technical objectives, and services requirementsDesign high level solutions to meet the business outcomes and IT objectivesDevelopment of Vision for the Solution, Strategy and Services RoadmapsAbility to think past individual products and create end to end solutions to meet the business outcomesEffectively communicate the proposed services architecture to the customer, partners and project teams to demonstrate its tangible valueEnsure that proposals, services solution designs and Statements Of Work are technically sound, deliverable, competitive and representative of market leadership in the application of technology to addressing business outcomesAssist with the completion and response of customer issues RFI’s, RFQ’s and RFP’sOwnership of the technical components of the Statement of Work including pre-requisites, responsibilities, technical scaling factors, out of scope items etc.Accurately define role-based Level of Effort required to deliver the solution in line with VMware best practice and support guidelinesFacilitate accurate, timely and efficient handover of projects from the sales phase to deliveryAuthor blogs, technical articles and white papers based on experiencesSpeak at events such as VMware Explore, Sales Kick-Offs, Technical Summits etc.Provide lessons learned feedback to Services Sales, Delivery Management and Engineering based on customer feedbacksCreates artefacts and manages collaboration with PS EngineeringAdhere to VMware PS sales process and methodologies on all opportunity pursuitsMastery of necessary tooling including PS Solution BuilderMaintain proficiency in VMware service offerings, value propositions, and representative case studiesSupport Field enablement of Client Solution Executives (PS Client Sales Execs), CSAs, inside Client Sales Execs and iCSAs based on domain expertiseMentoring of peers and more junior CSAs as appropriateLead internal enablement and community discussions around emerging technologiesObtain continuous feedback from the field, including customers, bringing IP back to corporate teams and making recommendations on future service offeringsWorking with PS Client Sales Execs help to scrub franchise specific forecasts to provide the best possible view for the businessConfidently gather use case requirements and solution designs while functioning as an advocate for “Best Practices” and driving adoption of VMware solutionsEnsure the solution being delivered is fit for purpose, referencing the initial business goals and objectives of the project through strong governanceMaintain up to date high-level technical knowledge of the VMware product line and future product direction and expert level knowledge of your specialist domainsRequirements:You adopt a solutions sales / consultative selling approach to sell business and IT outcomes, calling on your understanding of the VMware product range and services offerings in an industry context.You have a broad range of product knowledge, technical architectural design and hands-on experiences in VMware vSphere, NSX, Cloud management product (e.g. vRA, vCD etc.), DevOps tools, and End User Computing in medium to large environments.You are familiar with broadly accepted architectural frameworks (e.g. TOGAF, ITIL etc.), Project Management (e.g. PMP, Prince2), as well as working knowledge for third-parry infrastructure and/or cloud native products and solutions (e.g. Microsoft, Red Hat, Cisco, Dell).You are able to generate proposals that are commercially sound, deliverable and compelling, and experiences in producing and reviewing Statements of Work for services.You are empathetic, and harness the ‘one VMware team’ spirit to collaborate in a multi-competency environment (sales, presales, generalist, specialists).You have developed strong relationships with regional IT decision makers in Government, Enterprise, and/or Commercial accounts, and are able to adapt internal and external communication to a target audience.Where is this role located?Flexible: The role is considered flexible and will be a mix of working from a VMware Malaysia office at Menara BRDB and remote depending on your preferences and the arrangements determined with your future manager. You will be expected to live within a reasonable commute of the office.What are the benefits and perks of working at VMware?You and your loved ones will be supported with a competitive and comprehensive benefits package. Below are some highlights, or you can view the complete benefits package by visiting https://benefits.vmware.com/my.Medical Coverage, Retirement, and Parental Leave Plans for All Family TypesGenerous Time Off Programs40 hours of paid time to volunteer in your communityRethink's Neurodiversity program to support parents raising children with learning or behavior challenges, or developmental disabilitiesFinancial contributions to your ongoing development (conference participation, trainings, course work, etc.)Wellness reimbursement and online fitness and wellbeing group classesWhat happens once you apply?End of Application: Open until Filled (Encouraged to apply immediately)Recruitment processApplication reviewRecruiter phone interviewHiring team interviewsBackground checkOfferThe recruitment process may be different depending on the job and maybe changed due to scheduling and circumstances. Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.#LI-KTVMware is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: VMware is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at VMware are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. VMware will not tolerate discrimination or harassment based on any of these characteristics. VMware encourages applicants of all ages. VMware will provide reasonable accommodation to employees who have protected disabilities consistent with local law. ​Search Jobs