Search JobsJob Description***LOCATION: Candidates MUST live in/near CO or TX***TECHNICAL ACCOUNT MANAGER | CO or TXThe Elevator Pitch: Why will you enjoy this new opportunity?Do you “live and breathe” the VMware core stack of products?Are your dreams filled with vSphere, vCenter, ESXi, vRealize, vSAN, and VMware Cloud Foundation?Do you already have your VCP Certification (or could you get it within the next 90 days)?Do you live in/near Colorado or Texas?Do you have proven experience with large/global clients?You will consult closely with customers to ensure their satisfaction and return on investment of VMware solutions. You are the customer’s primary liaison into VMware and are accountable for identifying and directly addressing all business and technical issues impacting customer success. You will engage resources across the entire VMware organization (sales, product management, education, R&D, and support). You will actively expand adoption of VMware solutions within accounts by driving relationships at every level, both internally and externally, to influence positive change. In addition to the customer facing activities, TAMs report key account metrics and insight to VMware internal teams and contribute to TAM program development activities.Success in the Role: What are the performance outcomes over the first 6-12 months you will work toward completing? VMware Certified Professional (VCP)?First, you complete a 5-week onboarding plan that will be prepared for you3 months after engaging with your customers, you will be able to articulate their long-term and short-term goals and how they connect to the bigger picture of their business — identifying the gaps that need to be resolved and approving the success plan for themBetween 6-11 months from your joining date, you will be able to present your achievements while performing the plan using the internal tools and deliverables that we will provide to you. Those will drive your TAM service renewal.Managing customer engagement milestonesCustomer Advocate; extraordinary customer liaisonMap VMware solutions to the customer’s unique business and technical requirements to ensure strategic long-term valueUnderstand the customer’s relevant business challenges while functioning as a trusted advisor for “best practices” and drive adoption of VMware solutions within your assigned accountsAgility: respond to the needs of your customers with confidence and easeThe Work: What type of work will you be doing? What requirements, skills, or assignments will you be performing on a regular basis? As part of the Customer Success TAM team, you will be working for a long-term period with a small number of assigned customers or dedicated accounts. Along with the VMware account teams, you will:Use your tenured expertise with VMware’s core stack of products (vCenter, vSphere, ESXi, etc.)Have VMware Certified Professional Certification (VCP) 5 or greater certification preferred (or be able to get it within 90 days)Use your proven technical knowledge in at least 1 of the following areas: Infrastructure SDDC (vSphere, VCF) or Cloud Environment (Cloud services, VMC/AWS, vCloud director) or Network Virtualization (NSX) or Automation/Monitoring (vRealize Suite, vRealize Operations Manager, vRealize Automation) or Desktop EUC (Horizon Suite), or Mobility (Workspace ONE) to help your customers to enhance their product adoption pace. Thus, allowing them to achieve their desired ROI from the products that they have.help your customers to enhance their product adoption pace. Thus, allowing them to achieve their desired ROI from the products that they have.Help VMware to create ‘customers for life’ by collaborating with our Customer Success, Global Support, Development, and Sales teams- all to make sure that we drive outcome-focused value to our customers.Have measured and proven success in client-facing roleMust have proven experience with global/enterprise-level accountsLocation: Candidates must live in or near Colorado or Texas with the ability to travel up to 30% regionally (NOTE: Most travel will be local from your home office to clients within the nearby region, and there will likely be a few out of state client visits and/or 3-4 conferences or training that require travel throughout the year once COVID travel restrictions are lifted)Leverage your business insight and problem-solving skills with the ability to influence changeUnderstanding of consulting processes (project lifecycle, road map alignment)Use excellent communication, presentation, and interpersonal skills including the ability to interact, communicate and build relationships with all levels of personnelProvide project leadership, coordination and architectural guidance for the customer’s major VMware initiativesMaintain high-level technical knowledge of core VMware solutions and future product directionBuild operational improvement plans for your customersManage and own contending requests across multiple client engagementsProvide clear and constructive product feedback to VMware product management teams based on customer use-cases and requirementsUse your professional skills (Time-management, communication, flexibility, organization, thinking outside of the box) to build an effective consulting advisory relationship with the client engineering teams, DevOps, architects, operations teams, and management.Support your customer's technical queries, solve technical issues and present the art of the possible with technology they have not thought about. You will be also creating with them their custom-tailored technology roadmap.Use the experience that you gain your experience in the field, you will support the global TAM team (as well as the wider VMware organization), helping all of us to constantly improve.What is the leadership like for this role? What is the structure and culture of the team like?Managers of this organization are very supportive of their teams, their success within their role and their career path for the future! Team success is defined by everyone having an equal seat at the table – collaboration and communication is the recipe for TEAM SUCCESS! TAMs are proud of their teams, their customers and what they do at VMware. Everyone is easy to talk to, approachable and willing to help one another. The TAM organization is focused on the success of clients Where is this role located? Remote: This role is a home-based office position in or near Colorado or Texas. Candidate must be able to travel up to 30% regionally (NOTE: Most travel will be local from your home office to clients within the nearby region, and there will likely be a few out of state client visits and/or 3-4 conferences or training that require travel throughout the year once COVID travel restrictions are lifted)What are the benefits and perks of working at VMware?You and your loved ones will be supported with a competitive and comprehensive benefits package. Below are some highlights, or you can view the complete benefits package by visiting www.benefits.vmware.com.Medical Coverage, Retirement, and Parental Leave Plans for All Family TypesGenerous Time Off ProgramsEmployee Stock Purchase Plan (ESPP)40 hours of paid time to volunteer in your communityRethink's Neurodiversity program to support parents raising children with learning or behavior challenges, or developmental disabilitiesFinancial contributions to your ongoing development (conference participation, trainings, course work, etc.)Wellness reimbursement and online fitness and wellbeing classesThis job requisition is not eligible for employment-based immigration sponsorship by VMware.For US based candidates, the annual pay range (OTE for commissioned roles; Salary for other roles) for this position is: $79,000 - $177,000. The actual offer will be based on the role, location, and individual candidate experience. Bonus, commission, and/or equity may be eligible for this position. VMware offers comprehensive benefits including, but not limited to: medical, dental, and vision plans, company paid holidays, paid sick leave, and vacation time. Additional benefits for this position can be found at https://benefits.vmware.com/. Your talent advisor can share more about the specific salary range for your preferred location during the hiring process.This job may require the candidate to travel and/or work from a facility that requires full vaccination prior to entry.VMware is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: VMware is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at VMware are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. VMware will not tolerate discrimination or harassment based on any of these characteristics. VMware encourages applicants of all ages. VMware will provide reasonable accommodation to employees who have protected disabilities consistent with local law. Search Jobs
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