Search JobsJob DescriptionWhy will you enjoy this new opportunity?As a Post Sales Multi-Cloud Customer Success Specialist Engineer, you will use your knowledge and experience to help our customers design highly scalable, flexible and resilient cloud architectures that will enable them to achieve their desired business outcomes. As a trusted customer advocate, you will guide organizations through each phase of their cloud journey ensuring they employ the latest best practices with our multi-cloud solutions as well as strategies for migrating workloads at scale. You will partner with a broad range of customers including fortune 500 through to born in the cloud startups. As you join VMware, you will help grow a company that makes meaningful and significant technology solutions and is committed to being a "force for good" in technology. Our mission is to become the trusted foundation for accelerating innovation in an unpredictable world. VMware software is essential for making the applications and devices your family and friends use every day a reality. Which means your work is essential for transforming everywhere.Success in the Role: What are the performance outcomes over the first 6-12 months you will work toward completing?Fluency in German and English is a must. Another European language is a plusWithin 90 days, you will become competent in our VMware Cloud on AWS (VMConAWS) platform, and the tools that are used to manage itYou will also develop a basic understanding of our other cloud offerings; Google Cloud VMware Engine (GCVE), Azure VMware Solution (AVS), VMware Cloud Disaster Recovery (VCDR) and VMware on DellEMC (VMConDellEMC)After 90 days, you will be assigned to accounts and work with the Customer Success Manager (CSM) delivering technical guidance and knowledge to our multi-cloud customers.The Work: What type of work will you be doing? What assignments, requirements, or skills will you be performing on a regular basis?A typical "day in the life" of a Multi-Cloud architect on my team involves:Work directly with customers and cross functional teams to achieve business outcomes using VMware’s Multi-Cloud servicesPartner with presales teams to ensure our proposed solutions will meet or exceed customer needs while aligning to validated reference architecturesAssist in the ongoing development of reference architectures that can be adapted to meet the needs of our customer’s unique environmentAdvise customers on workload migrations strategies including the optimal migration tool and methodology considering workload profiles and underlying network infrastructureAdvise customers on cloud security strategies and best practices to harden against penetration and data breachesValidate architectures to ensure they are highly available by meeting or exceeding disaster recovery RPO and RTO requirementsDeliver on-site and remote workshops, create and publish customer facing reference content based on agreed architectures, migration strategy, resiliency and security plansWork closely with Product Management and Engineering to drive awareness and prioritization of customer feature requests and service adoption blockers and effectively communicate status with the customer and account teamWhat is the leadership like for this role? What is the structure and culture of the team like?The Hiring Manager for this role is Pablo Cruces, Senior Manager leading the EMEA Multi-Cloud CSSE team who looks after the team from Spain with diverse technical and leadership roles. He has been with VMware Inc for almost 4 years now. He believes that leadership is not defined by title and encourages his team members to be leaders and live the values they all bring to the team while being creative to solve problems.The team is distributed and works from different parts of the EMEA. The global team is distributed across all three GEOs (AMER, EMEA and APJ).Where is this role located? Remote: Candidate must be able to travel up to 30% regionally (NOTE: Most travel will be local from your home office to clients within the nearby region, and there will likely be a few out of country client visits and/or 3-4 conferences or training that require travel throughout the year once COVID travel restrictions are lifted)What are the benefits and perks of working at VMware?You and your loved ones will be supported with a competitive and comprehensive benefits package. Below are some highlights, or you can view the complete benefits package by visiting www.benefits.vmware.com.Employee Stock Purchase PlanMedical Coverage, Retirement, and Parental Leave Plans for All Family TypesGenerous Time Off Programs40 hours of paid time to volunteer in your communityRethink's Neurodiversity program to support parents raising children with learning or behavior challenges, or developmental disabilitiesFinancial contributions to your ongoing development (conference participation, trainings, course work, etc.)Wellness reimbursement and online fitness and wellbeing classesVMware is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: VMware is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at VMware are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. VMware will not tolerate discrimination or harassment based on any of these characteristics. VMware encourages applicants of all ages. VMware will provide reasonable accommodation to employees who have protected disabilities consistent with local law. Search Jobs
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