Search JobsJob DescriptionWWCC SRE Technical Program ManagerWhy will you enjoy this new opportunity? We are starting an exciting new global team to tackle our largest and most complex VMware product and customer environments. This SRE Technical Program Manager role in the Worldwide Consulting Center (WWCC) is a great opportunity to expand your knowledge of cloud technologies, automation, large customers, and global culture. In this role, you will focus on improving the speed, reliability, and quality of infrastructure services, apply project management principles and practices to infrastructure and cloud operations, solve problems, and serve as a main point of contact between the customer and technical team(s). You will work closely with multiple R&D engineering organizations and several cross-functional teams in WWCC to drive innovation in product upgrades and delivery, orchestration, and automation, solve problems and manage production systems at scale. Our teams comprise passionate customer-oriented team players, and you will be responsible for the entire upgrade service lifecycle – from scheduling, through assessment, upgrade, and post-upgrade activities. One of your key responsibilities, as part of the SRE Global Organization, will be to unify, standardize, document, and set Service Management practices, including methodology documentation, guides, and KPI tracking & reporting for complex solutions that will be used for thousands of VMware customers by our organization, partners, and customers. Success in the Role: What are the performance outcomes over the first 6-12 months you will work toward completing?Be part of a highly specialized SRE team that works in collaboration with management, professional services, support, and R&D teamsLead the execution of VCF assessment, upgrade, modernization, and extensions toward successful completion Onboard new members and mentor junior members with the day-to-day service activitiesClear obstacles and establish an environment where the team can be effectiveAnalyze customer requirements, facilitate, and deliver technical solutions based on VMware technologies. Effectively collaborate with internal and external stakeholders Build and maintain the confidence of colleagues and customersMaintain current knowledge of the entire VMware product line Develop excellent working relationships with the key individuals within the teamThe Work: What type of work will you be doing? What assignments, requirements, or skills will you be performing on a regular basis?Your regular activities may be modified to suit your professional strengths, but you can expect a variety of the following assignments:5+ years of experience in project management is preferredExperience in leading large projects in an Enterprise environmentStrong communication, presentation, and interpersonal skills including the ability to interact, communicate, and build relationships with all levels of personnel, internal and externalExcellent attention to detail, and strong organizational skills, with an ability to manage and prioritize competing internal and external demandsSolid skills in influencing, teaming, and delivering solutions in a highly complex and nebulous environment. Ability to conceive of, and accept responsibility for, projects and initiatives, and see them through to completionFamiliarity with CRM or management systems such as Salesforce, JIRA, Confluence, etc.Leading projects in a fast-paced, growing organization Drive customer upgrades, adoption, consumption, retention, and expansionWork without close supervision and with a proactive, goal-oriented attitudeDefine, adopt, and maintain processes, systems management concepts, and standards to be used in day-to-day activitiesDevelop and track detailed project plans, schedules, dependencies, critical paths Help document best practices and lessons learned in developing and deploying VMware solutions and feed them into our knowledge base for reuse by the team, customers, and partnersPresent custom solutions and articulate how business requirements are met to all levels of customer resource, from operators and consumers to the highest management staffSecure and assign resources per project needs Clearly communicate with customers and upper management any risk areas; come up with risk mitigation plans Work outside business hours if requiredCover a 24/7 rotational shift pattern if required.What Other Skills Are an Advantage? Good commercial acumen, business sense, and strong analytical skills are requiredExperience establishing productive relationships with stakeholdersSolid technical acumen in at least 2 of the following areas: Datacenter infrastructure, Operating systems, Desktop deployments, Cloud, Networking, Security, System Administration, or technical architecturePreferably with industry certifications such as ITIL, Scrum, PMP, etcIT Bachelor’s degree or equivalent IT work experienceWhere is this role located?Flexible: The role is considered flexible and will be a mix of working from a local VMware office and remote depending on your preferences and the arrangements determined with your future manager. You will be expected to live within a reasonable non-daily commute of the office. What are the benefits and perks of working at VMware?You and your loved ones will be supported with a competitive and comprehensive benefits package. Below are some highlights, or you can view the complete benefits package by visiting www.benefits.vmware.com.Medical Coverage, Retirement, and Parental Leave Plans for All Family TypesGenerous Time Off Programs40 hours of paid time to volunteer in your communityRethink's Neurodiversity program supports parents raising children with learning or behavior challenges, or developmental disabilitiesFinancial contributions to your ongoing development (conference participation, training, coursework, etc.)Wellness reimbursement and online fitness and well-being classesAs part of the VMware global standards for the integrity you will be required to go through a pre-employment screening process before you join All job applications will be treated with strict confidentiality VMware is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: VMware is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at VMware are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, national, social, or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. VMware will not tolerate discrimination or harassment based on any of these characteristics. VMware encourages applicants of all ages. VMware will provide reasonable accommodation to employees who have protected disabilities consistent with local law. VMware is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: VMware is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at VMware are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. VMware will not tolerate discrimination or harassment based on any of these characteristics. VMware encourages applicants of all ages. VMware will provide reasonable accommodation to employees who have protected disabilities consistent with local law. Search Jobs
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