Search JobsJob DescriptionThe Elevator Pitch: Why will you enjoy this new opportunity?The world is changing fast, and IT security is top of mind for every business. VMware aims to completely overhaul how companies and organizations can protect themselves with built-in security. When you're working for a company that shares your values, it's easier to enjoy what you do. At VMware we unite under a core set of EPIC2 Values: Execution, Passion, Integrity, Customer, and Community. Our guiding principle is "innovate in everything". Each day you will be challenged to bring curiosity, diversity, and an eagerness to collaborate toward bold ideas across all aspects of our business. We do it with a spirit of inclusion and trust acting as 'One VMware' to help our customers and partners win.You won’t find another company that offers the breath of innovative technology designed for an unpredictable world. This is why you will love working for one of the most highly regarded brands in the IT and Cloud Services industry. Our 350,000 enterprise and business customers (which includes 98% of Fortune 500) rely on VMware to make their digital transformation possible.What is the role all about?VMware Carbon Black is seeking a Sr. Customer Success Manager for Partners (CSM-P) to help our valued MSSP and IR partners maximize the value their customers realize from the MSSP and IR partner offerings integrated with and/or built on VMware Carbon Black solutions. As a CSM-P, you will engage and lead cross-functional teams with key partners and VMware Carbon Black stakeholders to ensure partners (and their customers) onboarding, consumption, adoption, and value realization are optimized throughout the partner journey and critical engagement points. What type of work will you be doing? What assignments, requirements, or skills will you be performing on a regular basis? Orchestrate and lead cross-functional teams/stakeholders to ensure MSSP and IR partners are enabled, trained, and supported to maximize their customers’ value realization. Monitor partners’ customer base health, consumption, and adoption to identify predictive indicators of risk/churn and take mitigating actions, including escalation management. Proactively engage partners’ leadership/key stakeholders in strategic review sessions to accelerate onboarding, maximize consumption, and optimize adoption.Coordinate and lead Executive Business Reviews, including strategy and roadmap reviews with partner and VMware Carbon Black leadership/key stakeholders and product teams.Work with Partner Account Team to help identify new use cases and expand partner offerings integrated with and/or built on VMware Carbon Black solutions.Share partner/customer feedback with Product and Engineering teams to help enhance the VMware Carbon Black portfolio and roadmap. Demonstrated track record of successfully managing complex partner/customer relationships. Excellent communication skills, including with internal and external stakeholders and all levels of management. Proven record of driving issues to resolution with world class partner/customer experience Ability to manage multiple partner/customer accounts, projects, and deadlines simultaneously. Strong interpersonal relationship building skills.Willing to be a hands-on contributor and a proactive team player.Ambitious and driven, thriving in a demanding and fast-paced environment. Ability to travel approx 25%Preferred Skills: 8+ years of Customer Success, Account Management, and/or Partner Management experience, preferably in a SaaS organization 5+ years of Cybersecurity experience Experience in planning and process improvement/business transformation Salesforce and Gainsight knowledge is a big plus. What are the benefits and perks of working at VMware?You and your loved ones will be supported with a competitive and comprehensive benefits package. Below are some highlights, or you can view the complete benefits package by visiting www.benefits.vmware.com.Employee Stock Purchase PlanMedical Coverage, Retirement, and Parental Leave Plans for All Family TypesGenerous Time Off Programs40 hours of paid time to volunteer in your community. Rethink's Neurodiversity program to support parents raising children with learning or behavior challenges, or developmental disabilities.Financial contributions to your ongoing development (conference participation, trainings, course work, etc.)Wellness reimbursement and online fitness and wellbeing group classesVMwareOur people transform the impossible into the essential. We challenge the status quo by inventing better ways of doing things. Our culture is one of possibilities. Where everyone is empowered to achieve success on their own terms. And together, we are crafting the future of business in a digital world. At VMware, we have EPIC2 Values - Execution, Passion, Integrity, Customers, and Community are what define us. Learn more about our values on our careers website: http://www.vmware.com/company/careers/life-at-vmware.html. We want to hire epic people who enhance our diverse culture – people who will push us, amaze us and drive us forward. In return, we offer the freedom to define and lead your future. VMware diversity: http://www.vmware.com/company/careers/people-at-vmware.htmlThis job requisition is not eligible for employment-based immigration sponsorship by VMwareFor US based candidates, the annual pay range (OTE for commissioned roles; Salary for other roles) for this position is: $113,000 - $272,000. The actual offer will be based on the role, location, and individual candidate experience. Bonus, commission, and/or equity may be eligible for this position. VMware offers comprehensive benefits including, but not limited to: medical, dental, and vision plans, company paid holidays, paid sick leave, and vacation time. Additional benefits for this position can be found at https://benefits.vmware.com/. Your talent advisor can share more about the specific salary range for your preferred location during the hiring process.This job may require the candidate to travel and/or work from a facility that requires full vaccination prior to entry.VMware is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: VMware is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at VMware are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. VMware will not tolerate discrimination or harassment based on any of these characteristics. VMware encourages applicants of all ages. VMware will provide reasonable accommodation to employees who have protected disabilities consistent with local law. Search Jobs
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