Search JobsJob DescriptionThe Elevator Pitch: Why will you enjoy this new opportunity? As a technical professional with an interest in cyber security, you will be working with leading-edge tools and products used by our customers to protect their enterprises from cyber attacks, while advising those customers on best practices in how to implement those products.You will be working with an amazing team of smart people who care, and who are focused on ensuring that customers are getting the greatest value from their investment in our products.You will have the opportunity to explore advanced topics, tools, and techniques to advance security practices, while also influencing the development of the next generations of VMware/Carbon Black products.Success in the Role: What are the performance outcomes over the first 6-12 months you will work toward completing? Within your first 6 months· You will be expected to become familiar with the fundamental capabilities and functionalities of VMware/Carbon Black products through a combination of self-directed and instructor-led product training, as well as through one-to-one discussion with team members, and various knowledge resources.· You will begin to gain specialized knowledge in particular areas of one or more products, sufficient to begin participating in technically-focused conversations with customers and colleagues.· You will become familiar with the various value-added services that the Success Engineering group provides to customers, such as Technical Assessments and Whiteboarding sessions, as well as the tools and resources used to deliver them.· You will be assigned one or more Customer Success Managers (CSMs) whom you will support as a technical resource for their customer portfolio.· As you join regularly scheduled cadence meetings with those customers, you will begin to become familiar with the customers’ team members, product use-cases, security objectives, and success criteria.· You will become familiar with the Technical Support process and resources used to track customer product issues.After 6 months+· You will have continued to strengthen your understanding of the technical aspects of one or more VMware/Carbon Black products sufficient to begin to be able to initiate and/or lead technical discussions on those aspects, potentially leading whiteboarding sessions on one or more topics.· You will likely be assigned to one or more additional CSMs and associated customers to support.· As appropriate, you will be given the opportunity to initiate and lead Technical Assessments and Customer Usage Review sessions with customers; This will lead to identifying at-risk customers and supporting the CSM in their development of customer success plans.After 12 months+· As appropriate, you will continue to expand your product knowledge and customer-facing skills.· You will be given the opportunity to initiate and lead more advanced projects, including the development of technical resources to be used by the team in the delivery of value-added services.The Work: What type of work will you be doing? What assignments, requirements, or skills will you be performing on a regular basis? You will work independently or as part of a CSSE team on engagements with customers to ensure customer retention and drive customer value realization. This often includes these various activities (and others, as appropriate):· Proactively identify customers who are not following the best practices and are at risk technically· Partner with Customer Success Managers (CSM) using established prioritisation processes to conduct annual Technical Health Assessments with customers· Review various aspects of product configuration and implementation to identify areas of improvement· Work collaboratively with Support, Engineering, and Professional Services teams to ensure issues are resolved in a timely manner· Collaborate with stakeholders on Customer Success and Sales team to strategize on customer account plans.What is the leadership like for this role? What is the structure and culture of the team like? You will work independently or as part of a CSSE team on engagements with customers to ensure customer retention and drive customer value realization. The personal will have ability to influence cross-functional teams without formal authority. The person will report to Manager of Customer Success Engineering. Our team greatly believes in collaboration and we work as one to retain any customer.Where is this role located? Remote: this role is fully remote and can be done anywhere in Australia. This role may require 10-20% travel.What are the benefits and perks of working at VMware? You and your loved ones will be supported with a competitive and comprehensive benefits package. Below are some highlights, or you can view the complete benefits package by visiting www.benefits.vmware.com.· Medical Coverage, Retirement, and Parental Leave Plans for All Family Types· Generous Time Off Programs· 40 hours of paid time to volunteer in your community· Rethink's Neurodiversity program to support parents raising children with learning or behavior challenges, or developmental disabilities· Financial contributions to your ongoing development (conference participation, trainings, course work, etc.)· Wellness reimbursement and online fitness and wellbeing classesVMware is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: VMware is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at VMware are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. VMware will not tolerate discrimination or harassment based on any of these characteristics. VMware encourages applicants of all ages. VMware will provide reasonable accommodation to employees who have protected disabilities consistent with local law. Search Jobs
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