Search JobsJob DescriptionThe Elevator Pitch: Why will you enjoy this new opportunity? Are you passionate about learning new technology and solving complex problems for key customers? VMware has a Technical Support role for you. You will be working on the latest and top of the line technology suite, becoming an expert in the industry. Our Global Support organization supports over 250,000 companies in 100+ different countries, and you can be part of an extraordinary team in an energetic, creative, and collaborative business environment. Success in the Role: What are the performance outcomes over the first 6-12 months you will work toward completing? As a Level 2 Technical Support Engineer, you will be learning and expanding your VMware virtualization technologies and help our customers troubleshoot, understand, and overcome challenges in their operation. First steps in this role will be to upskill on Global Support processes and products, to understand how the technology works, and how our customers use it. Resolve all Technical issues through diligent research, reproduction, and troubleshooting. As your skill set grows, as a level 2 engineer, you will work on additional product lines and progress your skillset on more technologies, supporting the team with day-to-day queries and build cases to shape product development, based on how customers are using the VMware Suite. Throughout this time, and your career at VMware, you will be able to develop through training, learning tools, research time and training days.The Work: What type of work will you be doing? What assignments, requirements, or skills will you be performing on a regular basis? As a Level 2 Technical Support Engineer, you will be responsible for resolving customer technical issues and supporting the newer members of the team. Key strengths for this role would be motivated, keen to learn, strong customer service and technical problem-solving skills, someone who embraces challenges. On a day to day basis, you'll be responsible for a variety of initiatives, including:Able to self-drive customer requirements and prioritize workFunction as technical point of contact for customer issues Drive communication between customer and engineering teams, providing detailed communications and instructionsAble to create an IN-DEPTH technical issue and resolution root cause analysis (RCA)Identify and report product issues and prioritize resolution with the engineering teamsCreate and maintain knowledge base articles to prevent & resolve similar issues quicklyWeekend and public holiday coverage availability.Requirements:2+ years of experience in managing networking/load balancer productsEnterprise Technical Support experienceStrong knowledge of L4-L7 protocolsKnowledge of web technologies like HTTP/HTTPS/REST APIKnowledge of networking components (Routing, Switching, Firewall, TCP/IP, etc.)Understanding of Loadbalancing concepts Understanding of Public & Private cloud ecosystems (Ex: VMware, AWS, OpenStack, Kubernetes etc)Excellent communication, time management, and process adherence skillsDesired Skills/Qualification:Hands-on experience with diverse networking devices like routers, switches, firewallsWorking experience in Load-balancer/ADC Eg: Citrix Netscaler or F5Experience in Analytics technologies like vRNI, Citrix NMAS, SolarwindsWorking knowledge in cloud eco-systems like OpenStack, ESXi, OpenShift, AWS, Docker, Azure, GCP is a plusKnowledge on Linux OS is a plusExperience with REST API or in Python/Java programming is a plusFamiliarity with DevOps tools like Ansible, Puppet, Terraform is a plusWhere is this role located?The location of this role is fixed and based out of Bengaluru location. Currently the work will be done from an office some days during a week and other days from a non-VMware building.What are the benefits and perks of working at VMware? You and your loved ones will be supported with a competitive and comprehensive benefits package. Explore the VMware Benefits page for additional details. Please note, benefits change by country, please select your country from the drop-down menu in the top right corner. benefits.vmware.comVMware is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: VMware is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at VMware are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. VMware will not tolerate discrimination or harassment based on any of these characteristics. VMware encourages applicants of all ages. VMware will provide reasonable accommodation to employees who have protected disabilities consistent with local law. Search Jobs
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