Customer Success Specialist Engineer

Search JobsJob DescriptionThe Elevator Pitch: Why will you enjoy this new opportunity?At VMware, you will have the opportunity to make a significant impact while working alongside a global community of passionate people who are leading the way in cutting-edge technology. Customer Success Specialist Engineer (CSSE) is a critical role in accelerating VMware’s growth in Software-as-a-Service (SaaS) and Multi-Cloud business, you will have a direct positive impact on customer adoption of VMware Workspace ONE, and other EUC systems. As a trusted technical advisor, your role helps our customers with their Use Cases, helps accelerate time to value by overcoming technical barriers to adoption, assisting customers to successfully deploy our EUC products, and realizing their business value.This is accomplished through a consultative approach leveraging deep technical skills, as well as communication/presentation skills, to conduct technical workshops, address customer questions with troubleshooting and integrations (3rd party products, applications) and participate in customer working groups.You may also work in close collaboration with VMware Product Management and Engineering to influence the direction of VMware’s products, based on customer interaction. In addition, when necessary, you may support customers as a resource, communicating status and updates during escalation incidents.You will provide valued technical feedback for EUC emerging products both for internal teams and VMware customers’ EUC strategies. Success in the Role: What are the performance outcomes over the first 6 months you will work toward completing?All new employees undergo the official VMware onboarding process, as well as the Customer Success Onboarding Journey, a 90-day plan created to introduce you to the tasks and tools within your team.The CSSE orientation will include shadowing teammates for 2 weeks and assigned mentor guidance for approximately 6 months.Leverage the attributes of EUC community by reaching out to team members and learning from experience.Within 6 months of employment, you will be able to assist strategically with Customer Success adapting your personal approach based on individual and customer needs.Partner with your CSMs and the Customers to build and maintain business outcome focused Success plans.What type of work will you be doing? What assignments, requirements, or skills will you be performing on a regular basis?You will present technical concepts and discuss specific solutions to internaland external audiences of varying technical capabilities in a clear, concise andeasily understood manner.Deliver product implementation guidance (via Zoom sessions and in-personwhiteboard sessions) and oversight regarding the technical journey to customervalue.Apply creative thinking/approaches to technical solutions furtheringbusiness goals, use cases and aligning with corporate technology strategies, while mindful of performance, reliability, scalability, usability, security, flexibility, and cost.Contribute to the company’s strategic objectives by finding opportunities forproduct, people, and process improvement.Possess an ability to work in a fast-paced environment demonstrating autonomy while conforming to strategic intent, plus adhering to team values.You will work on various Microsoft Windows, Linux and Apple operating systems and database solutions possibly including scripting with PowerShell, VBScript, registry tuning, automated deployment techniques, and driver integration.You will work on common industry SSO standards (e.g., SAML, OAUTH, OIDC, WS, or similar).What is the structure and culture of the team like?The Customer Success Specialist Engineer (CSSE) is focused on outcomes, not just activity, helping our customers to consume their VMware solutions and gain value from their partnership with VMware. We are critical to the success of VMware and celebrate our role in the company’s future.  We strive to have a diverse, but unified team, one which is entirely focused on our customers and their success.  We do the right thing for the customer so when our customers achieve desired outcomes, we share in the journey success. We are an open team sharing best practice, elevating colleagues to succeed and to developing meaningful careers and network within VMware and the industry. We support each other and want to give back to our communities thus we welcome innovation and creativity at all levels to contribute to our countries and societies.Where is the role located?The role is remote and will not be assigned to a fixed office location. This means it could be done anywhere with a strong internet connection and limited distraction. VMware has a policy to empower employees to “work from anywhere” wherever they feel most productive and healthy: whether at home, a VMware office, or other professional settings.VMware is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: VMware is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at VMware are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. VMware will not tolerate discrimination or harassment based on any of these characteristics. VMware encourages applicants of all ages. VMware will provide reasonable accommodation to employees who have protected disabilities consistent with local law. ​Search Jobs