To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job CategoryCustomer Success GroupJob DetailsAs a critical member of the Customer Success Go-to-Market (GTM) team you are responsible for understanding and positioning solutions that drive long term success for our enterprise customers across all segments. You will be responsible for scoping, proposing and contracting Slack's services that will accelerate enterprise wide deployment and adoption of our products collaboration with Slack account teams.You'll be aligned with our specialist team, and may act as the primary point of contact for high level concerns through various launch and deployment activities. You are also responsible for contract execution of engagement change orders and follow-on success solutions that may be required as our customers’ needs evolve in their partnership with Slack.What you will be doing Align, engage and develop positive relationships with account teams across assigned enterprise customer segmentsConduct discovery meetings, collect requirements and gain mutual understanding of customers needs followed by positioning ideal customer success solutions to resolve these needsFacilitate contracting and negotiation activities for paid success solutions including authoring of proposals, contracts and/or statement of work (SOWs) in close collaboration with our cross functional business operations, accounting, revenue recognition and legal teamsCollaborate with internal business development and alliances teams to further align on partner led solutions to support enterprise customer needsDrive pre-sales execution to meet and exceed identified services revenue and customer success targetsResponsibly focus on workflows between pre-sales contracting and resourcing/delivery team kick-off activitiesCraft customer pre-sales assets and work with internal cross-functional teams to refine existing and develop new GTM assetsHelp drive customer references and case studiesWhat you should have Relevant engagement management experience (preferably in a SaaS Software environment)You have developed excellent consultative, communication, and presentation skillsYou demonstrate business development & sales experience (ideally in a customer success environment)Your experience has been in an enterprise solution sales environment and you have collaborated with account executives in the development and closure of sales opportunitiesYou are a highly motivated, dedicated, phenomenal teammate with creative ideas to inspire customer dedication and adoptionYou have strong interpersonal skills and experience building strong internal and external relationshipsYou have a successful track record of highly-professional customer service in a multifaceted, start-up environmentSalesforce Employee BenefitsEmployee Stock Purchase ProgramFamily Health Insurance schemeFinancial Wellness AssistanceWellness and Education ReimbursementsEmployee Assistance ProgramMarket leading Parental LeaveParent and Caregiving SupportFertility and Adoption Reimbursement Program For more information visit our APAC Benefits page hereAt Salesforce we encourage applications from Aboriginal and Torres Strait Islander peoples, people of all ages, people living with a disability, LGBTIQ+ candidates, and people from multi-cultural backgrounds.Salesforce Australia is committed to walking together with the Traditional Custodians of this land, Australia’s First Nations peoples, as we forge a path to reconciliation. Please see our Reconciliation Action Plan for more information.AccommodationsIf you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.Posting StatementAt Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.Salesforce, Inc. and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce, Inc. and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce, Inc. and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with Salesforce, Inc. or Salesforce.org.Salesforce welcomes all.
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