To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job CategorySalesJob DetailsAbout SalesforceWe’re Salesforce, the Customer Company. If you believe in bringing companies and customers together, in business as the greatest platform for change, in creating a more equitable and sustainable future for all – well, you’re in the right place. Through our #1 CRM, Customer 360, we help companies blaze new trails and connect with their customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and growth, charting new paths, and improving the state of the world.About Slack Business UnitSlack has transformed business communication. It’s the leading channel-based messaging platform, used by millions to align their teams, unify their systems, and drive their businesses forward. Only Slack offers a secure, enterprise-grade environment that can scale with the largest companies in the world. It is a new layer of the business technology stack where people can work together more effectively, connect all their other software tools and services, and find the information they need to do their best work. Slack is where work happens.About Role:You will own the full sales cycle from lead to closeEstablish lasting relationships with senior executives and decision-makersYou will foster new relationships for Slack through outbound effortsHelp educate customers on the value of Slack throughout the adoption cycleYou navigate key decision-makers to build Slack awareness within organizationsIdentify customer needs and collaborate with Slack teammates to ensure customer success with special emphasis on signup, upgrade, and expansionYou will initiate, negotiate and close new and expansion contracts with customersYou will communicate and organize/escalate issues appropriately including billing, legal, security, onboarding, and technical inquiriesYou will collaborate and work with different members of the Accounts team (Technical Account Managers, Customer Success Managers, Leadership, etc.) to build strategic adoption plans for customersYou will prepare and educate customers on new features and releasesYou will monitor and identify adoption and utilization trendsProvide recommendations based on customer's business needs and usage patternsYou will conduct periodic customer health checks with an emphasis on customer happinessYou will serve as the voice of the customer and collect feedback to drive continuous improvement across all areas including productYou will do this by:Partnering with internal resources in order to drive additional value and expertiseEducating customers on the value of our products in a consultative wayGenerating a pipeline that leads to closed revenue and quota attainmentSelling on value and return on investment vs. technical functionalityBuilding credibility and trust while influencing buying decisionsUncovering business initiatives and pain points to map back our solutions across multiple lines of businessCreating demand by uncovering business problems and matching them to our solutionHaving a deep understanding of the way businesses operate, and the priorities that drive decisions from the C-levelWhat you should have:8+ of solutions selling experience, ideally experience within the HLS industryRelevant sales experience, preferably in a SaaS organizationExperience managing a pipeline and closing large contractsExcellent communication skills both with customers and within an organizationShown negotiation and closing skillsConsistent track record of navigating the complexities within enterprise companies (5k+ employees)Ability to develop senior-level relationships quickly and effectivelyExperience presenting to senior managers and the C-suiteAbility to handle multiple opportunities simultaneously at various stages of the buying processTakes an active interest in increasing customer satisfaction and deepening customer relationshipsAbility to be flexible and adaptiveExperience with enterprise SaaS vendors preferredDegree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)Some travel required Slack is the collaboration hub of choice for companies of all sizes, all across the world. By using Slack, they ensure that the right people are always in the loop, that key information is always at their fingertips, and new team members can get up to speed easily. With Slack, teams are better connected. Ensuring a diverse and inclusive workplace where we learn from each other is core to Slack's values. We welcome people of different backgrounds, experiences, abilities and perspectives. We are an equal opportunity employer and a pleasant and supportive place to work. Come do the best work of your life here at Slack!AccommodationsIf you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.Posting StatementAt Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.Salesforce, Inc. and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce, Inc. and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce, Inc. and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with Salesforce, Inc. or Salesforce.org.Salesforce welcomes all.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.
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