Manager Contract Renewals

Non-CA Pay Range (Base Plus Commission at 100%):-At Infinera, your base pay is one part of your total compensation package. Your actual base pay will depend on your skills, qualifications, experience, and location. This role may be eligible for equity grants, discretionary bonuses, or commission payments. The amount of these incentives is based on the terms of the Company’s incentive plans, the Company’s financial performance, and/or individual employee job performance.Infinera also offers paid leave, medical, dental, and vision coverage, 401(k), ESPP,life, and disability insurance and toeligible employees.Manager- Service & Maintenance ContractsInfinera Global Service & Support This position will be responsible for overseeing Infinera’s maintenance service contract renewal program.  The successful candidate should have analytical skills, be extremely detailed oriented, able to drive to deadlines, have a data analytics background and experience managing a contract renewal and or renewal annuity business. He/She will be responsible for:Managing Infinera’s global maintenance service renewal programOversea the progress of Supporting Service Business teamith preparation of quotes for the renewal of Infinera customer service entitlement contractsEnsure all relevant details are completed in maintaining Salesforce.com renewal opportunities to track renewals from quote to purchase order receiptEnsure all relevant activities associated with entering Service Renewal quote transactions in Infinera’s SAP ERP system are completedCreate, Analyze and report on Key Performance Indicators (KPIs) and metrics related to the program.   Working with IT in support of infrastructure improvements to service renewal and entitlement systems, including requirements identification and system/business process testingActivities to meet these goals will include:Use of Microsoft Power BIUse of Microsoft Excel to audit and manage large volumes of data used for the creation of renewal quotes based on both historical invoicing and customer installed baseUse of Microsoft Word for the creation of renewal quotesData Entry in SAP ERP and Salesforce CRMRunning reports using a variety of tools, including SAP Business Objects and Salesforce CRMUse of Microsoft Visio and Word to create business process workflows and work instructionsExperience and skills:5 -10 years of experience in Support/Maintenance Enterprise Technology Contract RenewalsExperience building large Excel-base datasets for use in analytics for quoting, forecasting, trending, modeling and data miningTeam player, with the ability to influence othersEager to work with different persons/culturesContract & pricing negotiation skillsExcellent communication and documentation skillsContinuous process improvement- mindset to drive new initiatives, optimize current processesExtremely detailed oriented individual, able to handle multiple tasks/projects and drive to a deadlineExcellent analytical skills and ability to work with large data-setsExperience at preparing presentations for executive level staff on renewal resates, revenue tracking and other metrics pertaining to servicesGeneral Customer Service experience with Service Contract Renewals and Installed Base ManagementSAP experience, Sales Order and/or Service Contracts modules preferredSalesforce CRM experience, a plusAdvanced Microsoft Excel skills, including pivot tables, V-Lookup and other excel formulasExperience with Microsoft Word creating Business Process documentsExperience with Visio / business process flow diagrams#LI-JP1#LI-RemoteInfinera is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. Infinera complies with all applicable state and local laws governing nondiscrimination in employment.