Customer Onboarding Specialist (Remote)

​​#WeAreCrowdStrike and our mission is to stop breaches. As a global leader in cybersecurity, our team changed the game. Since our inception, our market leading cloud-native platform has offered unparalleled protection against the most sophisticated cyberattacks. We’re looking for people with limitless passion, a relentless focus on innovation and a fanatical commitment to the customer to join us in shaping the future of cybersecurity. Consistently recognized as a top workplace, CrowdStrike is committed to cultivating an inclusive, remote-first culture that offers people the autonomy and flexibility to balance the needs of work and life while taking their career to the next level. Interested in working for a company that sets the standard and leads with integrity? Join us on a mission that matters - one team, one fight.About the RoleCrowdStrike Falcon LogScale, is a platform changing the way people think about advanced log management and streaming observability to empower DevOps, ITOps, Security and more. We’ve built a curious, driven, passionate team of people that together define how we’ll achieve our vision. Now we are ready for you, an inspired onboarding specialist and customer advocate passionate about the way technical infrastructure is deployed and monitored in the cloud and on prem. As an Onboarding Specialist - an essential member of the Customer Success team, you will engage with a wide range of customers post sale and lead LogScale customers through the integration process. This starts with an internal hand-off with Sales all the way to a successful deployment, and hand-off to the sustained Customer Success Manager. In this role, you will be responsible for assisting with provisioning new customers, documenting and overcoming challenges in the Onboarding phase, and setting our customers up for long-term engagement and success.  If this sounds good to you, we’d love you to consider joining us as an Onboarding Specialist.ResponsibilitiesAs a Customer Onboarding Specialist, you will:Develop a deep understanding of the platform features and solutions to ensure customers are leveraging the platform's functionality to its fullest potential.Understand customer business goals and objectives to ensure that clients derive maximum valueCreate joint success plans and playbooks to educate customers of best practices as they scale.Engage with customers post sales via email and video conferencing to help them build their use case and scale their solutions. Be responsible for proactively developing and project managing a customer’s integration strategy, plan, and timeline.Help develop training documentation, presentations, and content that will help onboard new customers and provide continued value to all customers.You will partner with our documentation team to create customer-facing content for short term solutions and also work with Sales, Product and Engineering on long-term solutions. QualificationsYou are patient and empathic towards customer concerns.You are detail-oriented and have excellent project and time management skills.You are a motivated self-starter with an understanding of key customer success concepts and a passion for working with customers.You have foundation level knowledge in querying, identity and access management, APIs. You have a proactive, solution-oriented attitude when tackling customer issues.Bonus if you have...Strong familiarity with current concepts and technologies in at least one of these areas: DevOps, IT operations, Security, and Cloud. Experience managing software integration projects.Prior experience in the log management spaceBenefits of Working at CrowdStrike:Remote-first cultureMarket leader in compensation and equity awardsCompetitive vacation and flexible working arrangements Comprehensive and inclusive health benefitsPhysical and mental wellness programsPaid parental leave, including adoption A variety of professional development and mentorship opportunitiesOffices with stocked kitchens when you need to fuel innovation and collaborationBenefits of Working at CrowdStrike:Remote-first cultureMarket leader in compensation and equity awardsCompetitive vacation and flexible working arrangements Comprehensive and inclusive health benefitsPhysical and mental wellness programsPaid parental leave, including adoption A variety of professional development and mentorship opportunitiesOffices with stocked kitchens when you need to fuel innovation and collaborationWe are committed to fostering a culture of belonging where everyone feels seen, heard, valued for who they are and empowered to succeed. Our approach to cultivating a diverse, equitable, and inclusive culture is rooted in listening, learning and collective action. By embracing the diversity of our people, we achieve our best work and fuel innovation - generating the best possible outcomes for our customers and the communities they serve.CrowdStrike is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.