#WeAreCrowdStrike and our mission is to stop breaches. As a global leader in cybersecurity, our team changed the game. Since our inception, our market leading cloud-native platform has offered unparalleled protection against the most sophisticated cyberattacks. We’re looking for people with limitless passion, a relentless focus on innovation and a fanatical commitment to the customer to join us in shaping the future of cybersecurity. Consistently recognized as a top workplace, CrowdStrike is committed to cultivating an inclusive, remote-first culture that offers people the autonomy and flexibility to balance the needs of work and life while taking their career to the next level. Interested in working for a company that sets the standard and leads with integrity? Join us on a mission that matters - one team, one fight.About the Role:As part of the IT Business Applications Team, provide support for resolution of business service requests and incidentsAssist with the implementation, continuous improvement and documentation of new and existing policies, procedures and processes for supported applicationsWork with IT management to establish and review the processes, techniques, and methods by the technical support team to provide exceptional support and services to internal customers, ensuring services are timely and accurate on a daily basisMake decisions quickly, often with limited information, based on a solid understanding of finance process policies and best practicesIdentify tech support problem areas for improvement and, if warranted, implement corrective actionsDrive the importance of effective customer service ensuring they are the cultural cornerstones of a professional work environmentSupport management of key relationships (Sales, Finance, Accounting, IT) to ensure services are aligned and delivered to business requirementsEnsure service levels are met and measure performance against themSupport adoption of best practices through the entire IT Business Applications support processMaintain knowledge base of supported systems functionality, customization and integrationWhat you will need:Bachelor’s degree in relevant discipline (MIS, IT business/computer science and/or Accounting)5+ years of Experience on NetSuite applicationExperience with Finance processes and NetSuite features including Financials, GL, AR, AP, Advanced Revenue Management (ARM)Experience with IT Business applications support, administration, configuration, and 3rd party integrations in complex environmentsSolid technical background with an ability to give instructions to a non-technical audienceCustomer-service oriented with a problem-solving attitudeExcellent written and verbal communications skillsBonus Points:Blackline, Coupa, Expensify, ServiceNow and/or other finance application technical knowledgeSOX controls implementation and support experienceSDLC experienceShift Time: 2:00 PM to 11:00 PM IST #LI-DR1#LI-VG1Benefits of Working at CrowdStrike:Remote-first cultureMarket leader in compensation and equity awards with option to participate in ESPP in eligible countriesCompetitive vacation and flexible working arrangementsPhysical and mental wellness programs Paid parental leave, including adoption A variety of professional development and mentorship opportunitiesAccess to CrowdStrike University, LinkedIn Learning and JhannaOffices with stocked kitchens when you need to fuel innovation and collaborationBirthday time-off in your local countryWork with people who are passionate in our mission and Great Place to Work certified across Asia PacificWe are committed to fostering a culture of belonging where everyone feels seen, heard, valued for who they are and empowered to succeed. Our approach to cultivating a diverse, equitable, and inclusive culture is rooted in listening, learning and collective action. By embracing the diversity of our people, we achieve our best work and fuel innovation - generating the best possible outcomes for our customers and the communities they serve.CrowdStrike is committed to maintaining an environment of Equal Opportunity and Affirmative Action. If you need reasonable accommodation to access the information provided on this website, please contact Recruiting@crowdstrike.com, for further assistance.
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