Job Requisition ID #22WD64376Position OverviewThe Customer Success Advisor is focused on driving success in the "Onboard" and "Use" lifecycle stages as the customers deploy Autodesk solutions. This role will engage directly with customers, proactively through data-driven triggered actions and reacting to inbound customer-initiated triggers. We are looking for a recent graduate with a passion for customer success/experience who wants to jump start their career in this new and exciting space. This is a rare opportunity to join a global tech firm with a great customer success practice and learn from seasoned professionals and grow your experience and career.ResponsibilitiesEstablish and execute onboarding and adoption strategies to grow usage of Autodesk solutions by proactively and reactively responding to customer inquiries Assist customers by providing guidance and resources directly to assist with onboarding new solutions and to identify and assist at-risk customers who have low adoption of products to increase the value they receive toward meeting their business goals. Partner with sales teams, the reseller partner ecosystem, technical support, client services, and others to drive customer success motions and resolve customer activation/onboarding/usage issuesSuccessfully close out a range of data-driven customer success motions Drive a high-level customer satisfaction and experience to ensure continued customer adoption of Autodesk products through customer value-add activities While engaging throughout the lifecycle, be able to identify opportunities for expanding the business relationship and support the sales team in pursuit of the expansion opportunityMinimum QualificationsGraduated with a Bachelor's or Master's Program in 2021 or 202Good written and verbal communication, in Korean and in EnglishGood organizational skills Proactive attitude towards learning and engaging with stakeholders and customersIT knowledge or business background is a plusPreferred QualificationsMicrosoft OfficeLearning BenefitsManaging relationships and engagement with customers, business partners, internal/external stakeholdersSupporting customers using data driven actions, Autodesk product knowledge, market insights Experience to work with globally distributed teamsAbout AutodeskWith Autodesk software, you have the power to Make Anything. The future of making is here, bringing with it radical changes in the way things are designed, made, and used. It is disrupting every industry: architecture, engineering, construction, manufacturing, and media and entertainment. With the right knowledge and tools, this disruption is your opportunity.Our software is used by everyone - from design professionals, engineers, and architects to digital artists, students, and hobbyists. We constantly explore new ways to integrate all dimensions of diversity across our employees, customers, partners, and communities. Our goal is to expand opportunities for anyone to imagine, design, and make a better world.At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.Are you an existing contractor or consultant with Autodesk? Please search for open jobs and apply internally (not on this external site). If you have any questions or require support, contact Autodesk Careers.Salary is one part of Autodesk’s competitive package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, we also have a significant emphasis on discretionary annual cash bonuses, commissions for sales roles, stock or long-term incentive cash grants, and a comprehensive benefits package.
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