Job Requisition ID #23WD67093Position OverviewThe Autodesk Customer Success Manager (CSM) helps Autodesk’s customers with Enterprise Business Agreements drive long-term success by executing an array of services to accelerate customer business goals and drive adoption. Acting as the single point of contact for Autodesk teams and key customer sponsors within EBA accounts, the CSM drives post-sale account management and customer relationship development while providing strategic advisory services and coordinating support to maximize a customer’s return on investment in Autodesk solutions. The CSM utilizes a combination of industry knowledge, business strategy expertise, product knowledge and account management experience to help Autodesk’s customers innovate more quickly and gain a competitive advantage in the marketplace.This position reports to a CSM Manager.ResponsibilitiesAccelerates adoption of new solutions by helping prioritize projects and support activities that deliver the best ROI within the shortest timeframeEstablishes measurable criteria for success and assists in building organizational alignmentDevelops and maintains a strategic roadmap with a select group of named accounts to ensure the successful and broad adoption of Autodesk solutionsAccountable for post-sale account management and drives account growth strategy with wider account team members (Sales, Delivery, ISM, PDG)Develops and maintains close relationships with key management sponsors within a select group of named accounts (from key users to CXO)Collaborates with internal experts to translate customer business/technical challenges into business solutions based on Autodesk products & services, augmented with 3rd-party technology as requiredBecomes established as a trusted advisor and industry thought leader through identifying, creating, and promoting compelling insights related to area of expertiseCollaborates with the consulting and support services teams from proposal through delivery, including identifying and ensuring delivery and adoption risks are managedCreates and coordinates account documentation including reports, proposals, business assessments and recommendationsAccountable for overall customer satisfactionMinimum QualificationsBachelor’s degree or equivalent work experience and educationYou have 6+ years in sales, service delivery, or customer success management experienceYou have a strong sense of ownership with a bias for action and willingness to role-up your sleevesYou have an enthusiastic and dedicated approach to connect customers with an understanding of their needs and ensuring they understand and realize the full value of our products and servicesYou thrive in developing deep customer relationships and managing assigned accounts to result in continued revenue generation and high levels of customer satisfactionYou have excellent communication and presentation skillsPreferred QualificationsExperience deploying technology or services with large enterprise or global customers and the desire for continuous learning and growthYou are enthusiastic and creative with the ability to inspire, influence and encourage others, in both relationships with customers and peersDeep understanding of value drivers in recurring revenue business modelsStrong financial acumen including an analytical and process-focused mindsetUnderstanding of Software-as-a-Service (SaaS) customer managementTechnical educational background or equivalent experienceMaster’s degree or equivalent work/education experience#LI-POSTAt Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.Are you an existing contractor or consultant with Autodesk? Please search for open jobs and apply internally (not on this external site). If you have any questions or require support, contact Autodesk Careers.Salary is one part of Autodesk’s competitive package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, we also have a significant emphasis on discretionary annual cash bonuses, commissions for sales roles, stock or long-term incentive cash grants, and a comprehensive benefits package.
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