Job Requisition ID #23WD67262Position OverviewCredit Collections Analyst DescriptionManages a portfolio of assigned accounts whose payments to the Company are past dueContacts past-due accounts to arrange for payments while preserving the Company’s business relationship with the account. Reviews and makes recommendations regarding bad debt or write-offs. Investigates and analyzes credit risks, using available internet and credit agency tools and informationDetermines the credit worthiness of customers and potential customers desiring to purchase the Company products and services based upon evaluation of financial condition / ability to pay for such purchaseResponsibilitiesManage a portfolio of assigned accounts that are behind schedule in their payments to the Company. Research account financial / operating situation to identify indications of deteriorating financial conditions. Contact customers regarding payment of overdue invoices. Secure information from customers regarding the basis for non-payment, including-Customer’s temporary financial inability to pay the invoice short termCustomer’s dissatisfaction with some element of the Company’s products or services and need for resolution of product/service issue prior to paymentCustomer’s long-term financial insolvency and potential for never paying the invoiceMaintain an ongoing program of appraisal and analysis of account activity / payment status. Identify accounts whose continued failure to adhere to payment schedules / honor payments commitments indicates limited potential for securing payments through continued collections efforts. Make recommendations as appropriate to department management regarding the viability of transferring accounts to a third party collections agency or legal actionManage customers tax deductions and the maintenance of relevant supporting documentsSupport credit and collections data maintenance and reportingCredit EvaluationConduct financial research regarding the credit worthiness of customers and potential customers, using available credit rating services, annual financial statements, information from financial institutions, other creditors, public/private sector sources, and information obtained directly from customers to determine the viability of extending credit to customers relating to the purchase of the Company’s products and servicesInvestigate information relating to credit applications that is inconsistent with other reported data / information, or that indicates a possible concern with the applicant’s financial / operating stability. As appropriate, contact applicant representatives directly to secure clarifying / supplemental data regarding the issue of concernMake business decisions regarding the viability of extending credit to customers and potential customers using the Company’s established credit matrix and corresponding processes to determine credit worthiness. Identify and approve credit applications of customers whose financial / business performance meets matrix requirements, subject to the Analyst’s assigned financial limitations. Identify and disapprove credit applications of customers whose financial / business performance fails to meet matrix requirements or whose past record of business activity with Autodesk / record of payments indicates an unacceptable credit risk. Develop and maintain written documentation of all approved / disapproved credit decisions• Develop formal written / oral analysis of marginal credit applications, escalating the credit application to regional credit management for evaluation and determination. Ensure supporting credit analysis includes information relating to all factors considered relating to the application’s credit worthiness as defined within the parameters of the credit matrixCoordinationNegotiate with customers experiencing short-term financial constraints to secure commitments to pay amounts due in the shortest time possible, (including arrangements for rescheduling of the payments process). Follow up with customers to ensure commitments to pay are honored. Team with Company Channels/Sales as necessary to secure support for payment.Work with dissatisfied customers to identify the nature of the problem relating to the Company’s products and/or services and with Company Operations to arrange for appropriate technical staff support to address/rectify the issue. Team with Company Channel/Sales to resolve the customer issue and secure customer payment.Provide ongoing updates of client contact / client commitments discuss negotiating strategy / possible alternatives, review performance to date against the Company’s standard metricsMinimum QualificationsDegree with at least 3 years working experience. Diploma with credit/collections experience can be considered if there's language skillsLanguage: English, Japanese. Other Asian languages will be a plus Language SkillsEnglishJapaneseOther Asia languages (e.g. Chinese/Korean) a plus#LI-POSTAt Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.Are you an existing contractor or consultant with Autodesk? Please search for open jobs and apply internally (not on this external site). If you have any questions or require support, contact Autodesk Careers.Salary is one part of Autodesk’s competitive package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, we also have a significant emphasis on discretionary annual cash bonuses, commissions for sales roles, stock or long-term incentive cash grants, and a comprehensive benefits package.
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