Job Requisition ID #23WD68135Position OverviewThe Principal User Researcher at Autodesk is a relentless customer advocate, possessing a passion for human-centered design, and having a track record of planning and executing highly impactful research with cross-functional teams. Our User Researchers leverage a wide variety of qualitative and quantitative research methods and work in lockstep with their PM, XD and Business partners to envision, validate, and ship high-quality experiences our customers will love. This role will join the User Research team for Autodesk’s manufacturing products, reporting directly to the Director of User Research. Responsibilities for this position will cover strategic projects that create cohesive and scalable customer experiences in a variety of manufacturing products and services. Specifically for this role, we are looking for someone who can help us understand how we might provide a more personalized customer experience in Fusion360, ensuring that we offer the right insights and recommendations to the right customer at the right time. The researcher will conduct formative research to understand customer workflows holistically, synthesizing that research to inform product strategy. In addition to top-notch research skills, this position requires a strategic mindset and the ability to collaborate with global teams across the company. The ideal candidate must be able to influence stakeholders through strong partnerships. ResponsibilitiesProactively plan and execute customer research throughout the strategy, design and development lifecycle, from early strategic direction through post-release validationDesign and employ a wide range of qualitative and quantitative research methods, including semi-structured interviews, surveys, contextual inquiries, participatory design, diary studies, usability studies, along with re-analyzing, existing dataDevelop relationships with stakeholders across the company to collect existing research and insights to inform your research questions and collaborate on end-to-end research that looks across the customer journeyLead design-thinking workshops with cross-functional teams to ensure that findings and insights are translated into actionable product goals and directionShare customer insights with the broader organization in creative ways to increase customer empathyWork as an active member of the larger User Research team to drive standards and best practices for qualitative and quantitative data.Coach and mentor others in the research community at Autodesk, and evangelizing research as a strategic driver for our products and servicesMinimum Qualifications8+ years of professional research experienceStrong track record of qualitative and quantitative results impacting product strategy and developmentUp-to-date toolkit of research methods, and the experience and savvy to know when to be lean and scrappy and when to be rigorousAbility to collaborate with a wide set of stakeholders including designers, product managers, and marketing teamsAbility to execute in a fast-paced, agile environmentExcellent communication skills, with the ability to distill complex ideas to their essencePreferred QualificationsExperience working with manufacturing or PLM products and servicesExperience researching multichannel experiencesExperience with agile software developmentExperience with Autodesk products#LI-POSTAt Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.Are you an existing contractor or consultant with Autodesk? Please search for open jobs and apply internally (not on this external site). If you have any questions or require support, contact Autodesk Careers.Salary is one part of Autodesk’s competitive package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, we also have a significant emphasis on discretionary annual cash bonuses, commissions for sales roles, stock or long-term incentive cash grants, and a comprehensive benefits package.
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