Lead Operations Specialist

Job Requisition ID #23WD69272Lead Operations Specialist  Bangalore IN - Hybrid RemotePosition Overview:Lead Management & Operations is the bridge between cross functional teams including Marketing, Marketing Operations, Education, Sales, and Sales Operations.  As part of the Marketing Operations team, you will be responsible for finding creative, yet pragmatic solutions to lead flow issues. You will help define, document, and oversee adoption of lead management workflow processes, and be the primary escalation point for routing and data issues. As an effective communicator who works collaboratively and is driven by data you are continuously seeking opportunities for improvement.ResponsibilitiesHave a strong understanding of the E2E lead flow process, including sales workflows and processes.Proactively analyze data to identify volume/expansion gaps, risk, growth opportunities, access health of system data, standardizing or enhancing where possibleProactively monitor, resolve, and answer all questions related to lead routing issues.  Support a healthy lead funnel by monitoring all marketing generated leads and lead queues to ensure timely/accurate routing and identify ways to reduce the overall age of the lead funnel.Support users of the Partner Portal by having a strong understanding how to use the tool and how the system workflows function as well as ensuring the proper delivery and management of partner assigned/owned leads.Provide input on ways to optimize the list upload process that will help meets the minimum data requirements, has been standardized, validated, and mapped correctly. Confirm success of upload.Monitor & troubleshoot; lead flow, system availability, lead quality, account mapping and initial assignment to sales/partners.Change Management – Drive awareness and alignment to global/regional processes and assist with the maintenance of lead management documentation/wiki.Minimum Qualifications:Bachelor’s Degree and 3+ years of experience in lead management and marketing operations in a B2B marketing setup, is required.A self-starter who is flexible and resilient and is comfortable with ambiguity while being adaptable in a high change and global environment.Strong communication & critical thinking skills with the ability to work cross functionally and manage multiple stakeholders.Strong knowledge of Salesforce, Marketo and other lead management systemsAbility to quickly comprehend business requirements, define and manage the tactical plan necessary to meet them.Strength in identifying data patterns that need improvement with processes.Preferred Qualifications:Demonstrated ability to define and track KPIs and other measurable success criteria.Experience thinking analytically and strategically about issues and influencing stakeholders.Proficiency in problem solving and communicating about issues with individual stakeholders and teams.With Autodesk software, you have the power to Make Anything.  The future of making is here, bringing with it, radical changes in the way things are designed, made, and used.  It is disrupting every industry: architecture, engineering, and construction; manufacturing; and media and entertainment.  With the right knowledge and tools, this disruption is your opportunity.  Our software is used by everyone - from design professionals, engineers and architects to digital scientists, students, and hobbyists.  We constantly explore new ways to integrate all dimensions of diversity across our employees, customers, partners, and communities.  Our ultimate goal is to expand opportunities for anyone to imagine, design, and make a better world.At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.Are you an existing contractor or consultant with Autodesk? Please search for open jobs and apply internally (not on this external site). If you have any questions or require support, contact Autodesk Careers.Salary is one part of Autodesk’s competitive package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, we also have a significant emphasis on discretionary annual cash bonuses, commissions for sales roles, stock or long-term incentive cash grants, and a comprehensive benefits package.