Job Requisition ID #23WD69532Position OverviewWe are looking for Customer Success Managers for our AEC (Architecture, Engineering & Construction) customers to help drive long-term success within their Enterprise Business Agreements (EBA) by executing an array of services to accelerate customer business goals and drive adoptionThis is an exciting opportunity to unequivocally influence our customers, and Autodesk’s, successHow can you contribute to our team and our organization?Real Customer Success comes from the heart. The foundation of our culture is Customer First!Acting as the single point of contact for Autodesk and key customer stakeholders within EBA accounts, the CSM drives post-sale account management and customer relationship development while providing strategic advisory services and coordinating support to maximize a customer’s return on investment in Autodesk solutions. The CSM utilizes a combination of industry knowledge, business strategy expertise, product knowledge and account management experience to help Autodesk’s customers innovate more quickly and gain a competitive advantage in the marketplaceIf you have the best customer management and business consultancy skills around and you are passionate about engaging your customers and expanding their usage of Autodesk solutions AND have impeccable relationship skills to create win/win environments for all parties that you work with – Let’s talk!Responsibilities Accelerate adoption of new solutions by helping prioritize projects and support activities that deliver the best ROI within the shortest timeframeEstablish measurable criteria for success and assists in building organizational alignmentDevelop and maintains a strategic roadmap with a select group of named accounts to ensure the successful and broad adoption of Autodesk solutionsCollaborate with internal subject matter experts to translate customer business/technical challenges into business solutions based on Autodesk products & services, augmented with 3rd-party technology as requiredBecome established as a trusted advisor and industry thought leader through identifying, creating, and promoting compelling insights related to area of expertiseCollaborate with the consulting and support services teams from proposal through delivery, including identifying and ensuring delivery and adoption risks are managedCreate and coordinates account documentation including reports, business assessments, and recommendationsDevelop and maintains close relationships with key management sponsors within a select group of names accounts (from key users to CXO)Accountable for post-sale account management and drives account growth strategy with wider account team members (Sales, Delivery, Business Strategy & Marketing, Product Development Group)Minimum QualificationsMinimum 5+ years in leading customer-facing organizationsprofessional level in German and EnglishStrong empathy for customers AND growth mindsetYou want to help and serve our customers: They win, so you winYou’re driven: No one needs to push you to excel; it’s just who you areEager to learn, adapt and perfect your work; you seek out help and put it to good useAbility to manage influence through persuasion, negotiation, and consensus buildingDeep understanding of value drivers in recurring revenue business modelsStrong financial acumen including analytical and process-oriented mindsetEnthusiastic and creative leader with the ability to inspire othersExcellent communication and presentation skillsavailability to travel 30% of time in DACH, some EMEA and Global travel expectedPreferred Qualifications Ideally experience in Architecture Engineering ConstructionIdeally experience in post-sale & or sales experienceBachelor’s degreeAt Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.Are you an existing contractor or consultant with Autodesk? Please search for open jobs and apply internally (not on this external site). If you have any questions or require support, contact Autodesk Careers.Salary is one part of Autodesk’s competitive package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, we also have a significant emphasis on discretionary annual cash bonuses, commissions for sales roles, stock or long-term incentive cash grants, and a comprehensive benefits package.
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