Product Support Representative - German speaking

Job Requisition ID #23WD68977Position Overview Virtual and augmented reality are transforming design and creation through new immersive and collaborative experiences that will impact how major segments like entertainment, architecture, engineering, construction, and manufacturing converge. The industry is being transformed by XR technology growth, creating new ways of working to review, collaborate and create.  As a Product Support Representative on this team, you will support our users throughout their day-to-day operations with agility and Zen-like calm. This is a start-up type environment where you will bring your own insight and enthusiasm to the team.You will provide 2nd to 3rd level support, in a role that will enable you to develop and evolve, to have many opportunities to progress your career and to work with a fun team with a great culture who will share the workload with you so that each day will be different and engaging.You’ll work closely with key internal stakeholders such as sales, customer success, and product while maintaining your primary goal - keeping our customer's needs top of mind.  You'll have the chance to work with some of the top businesses in design, engineering, architecture, and construction who are shaping the real world by using AR/VR. From designing yachts to oil fields to high rises to retail spaces, the use cases are as fascinating as the technology you'll get to use every day.   As part of our company aim to increase diversity, we would particularly appreciate applications from female and underrepresented group candidates – even if you don’t fulfil all the criteria, please apply we’d love to hear from you.Responsibilities  Perform extensive front line investigations into technical issues, and log cases with accurate information to provide a full record of each issue and resolution. Ensure every interaction is of the highest quality Manage requests and act as a liaison with internal stakeholders (Sales, Customer Success, Engineering, Product, Marketing) Identify and report customer feedback, issues, and bugs Collaborate with cross-functional teams to resolve customer issues and improve customer experience  Apply technical writing skills in contributing to our knowledge base and other support-related content Provide feedback on developing support processes Take ownership of customer satisfaction in all support interactions Minimum Qualifications English Speaker at a business level German Speaker at a business level 5+ years of experience in customer support, technical support, or a related field preferably in a high-tech SaaS industry Strong interpersonal skills, detail-oriented, with excellent presentation and communication skills Have attention to detail with an analytic and technical mindset that helps you meticulously troubleshoot and evaluate issues quickly, efficiently and accurately Are resourceful and not afraid to tackle difficult cases on your own; driven to work hard with minimal supervision Experience with IT, QA, networking, and cloud-based systems  Have basic proficiency with CRMs, ticketing, and issue tracking systems Ability to travel abroad occasionally  Preferred Qualifications (while some of these skills/experiences would be nice to have they are not essential & we are happy to train you in them)BS Degree in Computer Science or similar technical field or equivalent work experienceExperience in spatial design, construction, MEP, or the technology they use— Revit, Navisworks, Rhino, SketchUp Experience with AR/VR or you like playing VR games Previous experience in chat support Familiarity with Service Cloud, Zendesk or other CRM systems Previous experience working remotely or with remote teams #LI-SH1At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.Are you an existing contractor or consultant with Autodesk? Please search for open jobs and apply internally (not on this external site). If you have any questions or require support, contact Autodesk Careers.Salary is one part of Autodesk’s competitive package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, we also have a significant emphasis on discretionary annual cash bonuses, commissions for sales roles, stock or long-term incentive cash grants, and a comprehensive benefits package.