Customer Success Advisor - Midmarket (Remote)

Job Requisition ID #23WD69607Position OverviewIn the Customer Success organization, we focus on earning customer loyalty. Our passion is delighting and retaining our customers. We do this by ensuring customers are using their Autodesk software and deriving the maximum benefit from their Autodesk investment.The Customer Success Advisor is an important and impactful role in Autodesk's Commercial Customer Success organization. In collaboration with our Mid-Market Sales Executives and Partners, the Customer Success Advisor will guide onboarding and adoption engagements with our customers. Autodesk depends on our team to lead customer adoption to earn the customer loyalty, renewals, and future growth.The CSA mission is to create customer loyalty and growth through irresistible customer experiences. We do this by helping our customers achieve their desired outcomes and quantifying the resulting value. We aim to make our customers champions of our products. We build relationships with all partners and are advocates for our customers. Location: Remote.ResponsibilitiesAssist customers by providing guidance and resources directly to help onboard new solutions and to identify and assist at-risk customers who have low adoption of products to increase the value they receive toward meeting their goalsPartner with sales teams, the reseller partner ecosystem, technical support, client services, and others to lead customer success motionsParticipate in Account Planning processes with Sales and Technical Sales teams, identifying targeted accounts to drive success planning activities, engagement strategies, and establish business outcome agreementMonitor customer usage data and other health indicators and translate into strategies for success, together with reseller partners and internal sales teamsCo-Create Success Plans for select customers based on Business Outcome alignment, pre-sales implementation planning activities, and Account Planning processesEngage throughout all levels and personas within customer organizations, including contract management, IT administration, end-users, user management, and customer leadership/decision makersWhile engaging throughout the lifecycle, be able to identify opportunities for expanding the business relationship and support the sales team to pursue the expansion opportunityRespond to customer inquiries through email, chat, and phone (either direct or queue system). If unable to resolve customer inquiries, escalate to appropriate staff or management and reply to partner/customer with solutions provided by escalationsEducate customers/partners on resources available and promote the self-service toolsProficient in all technology platforms a partners/customer interacts with to access our productsWork in Salesforce.com to document all activity and maintain customer dataCreate and analyze regular and ad hoc reports for management, sales representatives and channel partnersIs independent, accountable, and to lead an excellent onboarding and adoption engagementsApply Customer Success and Sales skills associated with our onboarding and adoption processes; strong verbal and written skills requiredRespond to customer and Partners inquiries in a professional and prompt manner​Minimum QualificationsAt least 3 years of work experience on a customer success, professional inside-sales, technical sales, or renewals teamEnglish language - verbal and written skills requiredExperience with Salesforce or another CRM SoftwareForge partner/customer relationships over the phoneUnderstanding of customer success principles, approaches and considerationsThe Ideal CandidateYou have previous experience in a software (SaaS) sales, renewals or customer success positionHave previous experience or knowledge of the Architectural, Engineering or Construction fields or the Design & Manufacturing industryExperience driving [software] user onboarding and/or adoptionEnthusiastic and creative with the ability to inspire, and encourage others, in both relationships with partners and peersHave a collaborative and consultative work styleYou are looking for a great company culture with career advancement opportunitiesYou have previous success in a technology sales positionYou have the experience to contribute expertise and best practices to our team#LI-CL2Click below to learn more about our benefits in the US.https://benefits.autodesk.com/ At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.Are you an existing contractor or consultant with Autodesk? Please search for open jobs and apply internally (not on this external site). If you have any questions or require support, contact Autodesk Careers.Salary is one part of Autodesk’s competitive package. For U.S.-based roles, we expect a starting base salary between $58,800 and $101,530. Offers are based on the candidate’s experience and geographic location, and may exceed this range. In addition to base salaries, we also have a significant emphasis on annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.