Job Requisition ID #23WD69780Customer Success @ AutodeskIn the Customer Success Organization, keeping and delighting our Customers are our most important tasks. We believe in a complete cycle of customer success, improved revenue, and overall company growth. In our business model transformation, we understand driving continuous adoption of our technology is paramount to a successful engagement with our Customers and as such we have created a Customer Success Team focused on increasing adoption of our solutions, ensuring our Customers are successfully meeting their business goals.The Customer Experience organization, and more specifically the eLearning team, is incredibly passionate about the success of our Customers and we have been focused on creating a large amount of content that is easy to consume. Our work environment is fast-paced and always evolving. We value professional development, strategic thinking, and innovation. We are fearless in taking on new challenges that will deliver awesome results. We work hard, but also understand the importance of work / life balance. Position Overview Are you an energetic go-getter who never gives up on a problem until it is solved? Do you crave variety, new challenges, and a fun work environment in a growing business with tons of career potential? About you: You have a passion for producing content that engages, excites, and motivates your audience! You are comfortable managing multiple, fast-paced projects in a collaborative, dynamic environment with a passionate extended, remote team. You are extremely process-oriented, efficient, and possess a strong attention to detail. You thrive in a fast-paced environment while managing a diverse set of responsibilities. You work well with others, since you will be working often with our eLearning Content Specialist, Learning Experience Designer, Technical Writer, Instructional Designer, Content Developers, and Subject Matter Experts to build courses for the Autodesk Construction Cloud Learning Center.What we promise: It won’t be boring. You will have new challenges all the time. Your hard work will not go unnoticed or unrewarded. Your suggestions will be heard, and your voice will matter. We would love to hear from you even if you do not have experience or interest in every bullet. There is no perfect candidate, and we want to find the right fit, even if it is different than we imagine. We especially would like to meet underrepresented/underestimated candidates. ResponsibilitiesDevelop eLearning course videos that are informative, accurate and consistent – using Camtasia and any other video editing software required Bring sight and sound together in order to help us create an experience that is engaging, interesting, educational, and professional, as we do with all our courses Review, identify, and edit videos, adding effects/elements to enhance the deliverable to make the final video suitable for customer viewingEnsure training content adheres to brand standards and guidelinesCommunicate with Autodesk’s Creative Design and Brand teams, as necessary, to stay alignedContinuously discover and implement new editing technologies and industry’s best practices to maximize efficiencyBalance workload in a fast-paced environmentManage multiple projects simultaneouslyCommunicate professionally with internal teamsExhibit a strong level of professionalism Minimum Qualifications2+ years of video production, video editing, or related experienceBachelor of Fine Arts in multimedia or video production, or similar field (unless you have a really good story!)Must have portfolio reflecting strong digital design skillsPossess a good sense of aesthetics, creative mind, and storytelling skillsDemonstrates positive attitude and motivation, concern for students, teamwork, and excellent organization, communication, and time management skillsConsistently produces a high volume of quality workProficiency with various video editing toolsExcellent interpersonal skills - willingness to appropriately explain difficult issues; ability to think quickly Effective analytical and problem-solving skillsAbility to thrive in a fast growing/fast paced environmentAbility to self-direct, prioritize workload, and manage multiple projects and tasks Excellent decision making and organizational skillsGenuine passion for your work, you are motivated by our missionFlexible, upbeat, and energetic attitude – self-starter with the ability to quickly build strong partnerships, effectively communicate needs and challengesHighly collaborative and open to multiple perspectives, work both independently and collaboratively to achieve outcomesA lot of patience, the ability to explain the same thing several times, and a good sense of humor #LI-JG1Click below to learn more about our benefits in the US.https://benefits.autodesk.com/ At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.Are you an existing contractor or consultant with Autodesk? Please search for open jobs and apply internally (not on this external site). If you have any questions or require support, contact Autodesk Careers.Salary is one part of Autodesk’s competitive package. For U.S.-based roles, we expect a starting base salary between $85,200 and $146,960. Offers are based on the candidate’s experience and geographic location, and may exceed this range. In addition to base salaries, we also have a significant emphasis on annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.
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