Job Requisition ID #23WD69845Position Overview We are hiring a Technical Support Specialist to join our friendly team of tech enthusiasts assisting customers to get the best out of their Autodesk products. You will be responsible for resolving customer issues reported to Autodesk via phone, web, online forums, and other channels, and documenting these for our Knowledge Base. You may also engage in a variety of proactive support activities such as: developing and presenting webinars, hosting Q&A sessions on our online communities, or presenting at company events like Autodesk University.Responsibilities Provide timely, friendly and efficient assistance to Autodesk customers on a variety of issues and questionsDocument problems and solutions in short and clear articles for our knowledgebaseResearch, verify, and document product issuesManage customer expectations by providing timely updates on progressMinimum Qualifications Experience in the use of Autodesk Vault or a similar Data Management systemExcellent written and verbal English-language communication skillsIdeally, business-level written and verbal German-language communication skills. Language skills in French/Italian/Spanish will also be considered.A passion for helping peopleAptitude for problem-solvingAbility to thrive in a fast-changing environmentPreferred Qualifications Familiarity using Autodesk InventorCustomer service experience The Ideal CandidateCustomer-focused: Building strong customer relationships and delivering customer-centric solutions with empathy and attention to detailDecisive Making good and timely decisions: Clarifying assignments, prioritizing work and attending to detail to ensure work is done in a timely and quality mannerAccountable: Holding yourself and others accountable to meet commitmentsAction Oriented: Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasmA Nimble Learner: Actively learning through experimentation when tackling new problems, using both successes and failures as learning opportunitiesA Team Player: Building partnerships and working collaboratively with others to meet shared objectives Valuing Differences: Recognizing the value that different perspectives and cultures bring to an organization#LI-IS1At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.Are you an existing contractor or consultant with Autodesk? Please search for open jobs and apply internally (not on this external site). If you have any questions or require support, contact Autodesk Careers.Salary is one part of Autodesk’s competitive package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, we also have a significant emphasis on discretionary annual cash bonuses, commissions for sales roles, stock or long-term incentive cash grants, and a comprehensive benefits package.
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