Bilingual Customer Service Representative (Mandarin - English)

Let's tomorrow, together.At Ubiquity, we live by the mantra head, heart, and hustle. Head because we use our collective industry know-how to always push ourselves, our clients, and our programs to be the best they can be. Heart because we are always gracious with our time, our collaboration, and with one another. And Hustle because we have grit, tenacity, perseverance, and a proven track record of meeting and exceeding goals—every person, in every role, for our company and our clients.Sound like the right fit? Your tomorrow looks bright at Ubiquity.Your Role:We're HiringWe're hiring for Bilingual Customer Service Representative (Mandarin - English) to join our team. Our Bilingual Customer Service Representatives is an integral role in the operations of our Manila office.We're made of something different.We act with empathy and urgency. We treat our clients, colleagues, and community like members of the family. We have grit, tenacity, and perseverance, and a proven track record of meeting and exceeding goals - every person, in every role, for our company and our clients. Think you have what it takes Join us! The details.Day-to-day responsibilities:Explain the plan's procedures, protocols, benefits, services, and any other necessary information to the members who telephone or visit the Member Services Department.Facilitate member requests for changes with network provider changes, transportation requests, or any other member request for assistance as appropriate.Answer all incoming member phone calls within the department's goal timeframe.Document every incoming call during the course of the call with pertinent details (i.e., caller name, contact info, reason for call, action taken, resolution, etc.,)Respond to complaints against the health plan and its contracted facilities by utilizing the departments Complaint/Grievance Policy and Procedure.Make all attempts to resolve all member disenrollment/cancellation requests, complaint/grievances, and assist the member with their questions or concerns and following up as appropriate.Ideal Candidates have:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.Fluent in speaking both Mandarin and EnglishLocal or Foreign applicants are welcome to applyPrevious BPO/Call Center experience is not a major requirementAmenable to work Onsite in BGC Taguig/Eastwood, Quezon CityAmenable to work in a Nightshift/Graveyard schedule.The Perks.Medical, Dental, Vision, and Life Insurance BenefitsPaid Time OffRetirement BenefitsLearning and Development OpportunitiesWhat we do.Recognized as the #1 CX provider for disruptors and innovators across financial services, healthcare, and e-commerce, Ubiquity was founded on the belief that our clients and their customers deserve better. Headquartered in New York City with delivery locations in Europe, Asia, and the Americas, Ubiquity provides multilingual, end-to-end solutions for customer experience management, back-office/risk operations, and business transformation, and is proudly certified as a Great Place to Work®.Come as U are, because U Matter at Ubiquity.We’re committed to creating an inclusive employee experience for all. Regardless of race, gender, religion, sexual orientation, age, or disability, we believe that we’re at our best when everyone can contribute their ideas and feels free to be their most authentic self.