Business Analyst

Let's tomorrow, together.At Ubiquity, we live by the mantra head, heart, and hustle. Head because we use our collective industry know-how to always push ourselves, our clients, and our programs to be the best they can be. Heart because we are always gracious with our time, our collaboration, and with one another. And Hustle because we have grit, tenacity, perseverance, and a proven track record of meeting and exceeding goals—every person, in every role, for our company and our clients.Sound like the right fit? Your tomorrow looks bright at Ubiquity.Your Role:Job Summary of the Business AnalystThe Business analyst is responsible for ensuring the requirements elicitation or scoping the requirements of the product owners and to be able to support their needs for software development.  The role requires product management and strategic planning to keep the organization competitive.What it will do●Involved in the end-to-end monitoring of the development life cycle of the set user requirements●Involved in refining user requirements and specifications to ensure that the correct features are being delivered to the clients●Will work closely with the Product Owners and Managers for the product vision and identifying potential products by conducting competitive analysis.●Involved in overseeing user experience throughout the platform●Should be comfortable working in Agile projects●Experience working with sprints and managing multiple tasks●Monitoring deliverables and ensuring timely completion of projects.●Documenting and communicating the results of all efforts.What do we need from you?●Relevant bachelor’s or master’s degree●Minimum of 1 year experience in a similar role within the technology industry●Has a good mix of creative/UX and technical background in various business lines is a plus.●Excellent in problem-solving, negotiation, organizational, analytical skills●Has knowledge in Product Development, Requirements Analysis, Competitive Analysis, and Understanding the Customer.●A track record of following through on commitments●A history of leading and supporting successful projects.●Experience on SQL is a plus.●Communication / critical thinking skills●Familiar with Agile Development / Systems Development Life Cycle (SDLC)●Experience with presentation, requirements elicitation●Able to organize documentations●Has strategic planning, business model analysis●Experience working in virtual teams and collaborating across large, matrixed organizations Ubiquity  looking for a Business Analyst to join our team. The Business Analyst will facilitate and manage projects by serving as the liaison for users and developers. This role is responsible for communicating goals and evaluating results as requested.The ideal candidate has a curious mind and enjoys taking a challenging problem, breaking it down into sections, reviewing the information, and asking the right questions. This person must have exceptional people skills as well as creative solutions.What we do.Recognized as the #1 CX provider for disruptors and innovators across financial services, healthcare, and e-commerce, Ubiquity was founded on the belief that our clients and their customers deserve better. Headquartered in New York City with delivery locations in Europe, Asia, and the Americas, Ubiquity provides multilingual, end-to-end solutions for customer experience management, back-office/risk operations, and business transformation, and is proudly certified as a Great Place to Work®.Come as U are, because U Matter at Ubiquity.We’re committed to creating an inclusive employee experience for all. Regardless of race, gender, religion, sexual orientation, age, or disability, we believe that we’re at our best when everyone can contribute their ideas and feels free to be their most authentic self.