Let's tomorrow, together.At Ubiquity, we live by the mantra head, heart, and hustle. Head because we use our collective industry know-how to always push ourselves, our clients, and our programs to be the best they can be. Heart because we are always gracious with our time, our collaboration, and with one another. And Hustle because we have grit, tenacity, perseverance, and a proven track record of meeting and exceeding goals—every person, in every role, for our company and our clients.Sound like the right fit? Your tomorrow looks bright at Ubiquity.Your Role:-Mentor and develop a team of AM’s through regular performance evaluations where development objectives are discussed and feedback/goals/help needed is shared. -Continued education efforts-Assist AM’s with client and effort prioritization, management, communication, the resolution of client concerns and program deviances, the identification of value-add projects (at the Ops, AM and BT level) and opportunities to increase revenue. -Oversee revenue forecasting vs actuals and help to maximize growth opportunities-Act as an escalation point for clients and AM’s in terms of help needed-Assist in Sales efforts, including RFP responses, client servicing info and meetings-Help to identify and develop marketing materials (case studies, etc)-Help push for internal and external help needed-Ensure AM understanding of the :U brand, internal department happenings, internal tools/resources to leverage, etc-Develop and track bonus programs-Assign appropriate resources to programs/partners-Be familiar with client industry trends and events-Replicate best practices from other accounts, operations, AM’s, etc-Ensure a strong, regular relationship with senior-level client management. Assuming it exist in the client’s vertical.-Monitor the content and nature of the relationship between assigned Account Managers and their client(s)-Provide guidance to ensure steps with and by internal departments are effective in achieving resolution.What we do.Recognized as the #1 CX provider for disruptors and innovators across financial services, healthcare, and e-commerce, Ubiquity was founded on the belief that our clients and their customers deserve better. Headquartered in New York City with delivery locations in Europe, Asia, and the Americas, Ubiquity provides multilingual, end-to-end solutions for customer experience management, back-office/risk operations, and business transformation, and is proudly certified as a Great Place to Work®.Come as U are, because U Matter at Ubiquity.We’re committed to creating an inclusive employee experience for all. Regardless of race, gender, religion, sexual orientation, age, or disability, we believe that we’re at our best when everyone can contribute their ideas and feels free to be their most authentic self.
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