Let's tomorrow, together.At Ubiquity, we live by the mantra head, heart, and hustle. Head because we use our collective industry know-how to always push ourselves, our clients, and our programs to be the best they can be. Heart because we are always gracious with our time, our collaboration, and with one another. And Hustle because we have grit, tenacity, perseverance, and a proven track record of meeting and exceeding goals—every person, in every role, for our company and our clients.Sound like the right fit? Your tomorrow looks bright at Ubiquity.Your Role:We’re searching for an experienced data analyst to join our team. The ideal candidate should be highly skilled in all aspects of data analytics, including mining, generation, and visualization. Additionally, you should be committed to transforming data into readable, goal-driven reports for continued innovation and growth.Objectives of this RoleDevelop, implement, and maintain leading-edge analytic systems, taking complicated problems and building simple frameworksIdentify trends and opportunities for growth through analysis of complex data setsEvaluate organizational methods and provide source-to-target mappings and information-model specification documents for data setsCreate best-practice reports based on data mining, analysis, and visualizationEvaluate internal systems for efficiency, problems, and inaccuracies, developing and maintaining protocols for handling, processing, and cleaning dataWork directly with management and users to gather requirements, provide status updates, and build relationshipsDaily and Monthly ResponsibilitiesWork closely with project managers to understand and maintain focus on their analytical needs, including identifying critical metrics and KPIs, and deliver actionable insights to relevant decision-makersProactively analyze data to answer key questions from stakeholders or out of self-initiated curiosity with an eye for what drives business performance, investigating and communicating areas for improvement in efficiency and productivityCreate and maintain rich interactive visualizations through data interpretation and analysis integrating various reporting components from multiple data sourcesDefine and implement data acquisition and integration logic, selecting appropriate combination of methods and tools within defined technology stack to ensure optimal scalability and performance of the solutionDevelop and maintain databases by acquiring data from primary and secondary sources, and build scripts that will make our data evaluation process more flexible or scalable across data setsSkills and QualificationsBachelor’s degree in Mathematics, Computer Science, Economics, or Statistics3+ years experience mining data as a data analystProven analytic skills, including mining, evaluation, analysis, and visualizationTechnical writing experience in relevant areas, including queries, reports, and presentationsStrong SQL or Excel skills with the ability to learn other analytic toolsPreferred QualificationsPrior experience with database and model design and segmentation techniquesStrong programming experience with frameworks including XML, Javascript, and ETLPractical experience in statistical analysis through the use of statistical packages including Excel, SPSS, and SASProven success in a collaborative, team-oriented environmentWhat we do.Recognized as the #1 CX provider for disruptors and innovators across financial services, healthcare, and e-commerce, Ubiquity was founded on the belief that our clients and their customers deserve better. Headquartered in New York City with delivery locations in Europe, Asia, and the Americas, Ubiquity provides multilingual, end-to-end solutions for customer experience management, back-office/risk operations, and business transformation, and is proudly certified as a Great Place to Work®.Come as U are, because U Matter at Ubiquity.We’re committed to creating an inclusive employee experience for all. Regardless of race, gender, religion, sexual orientation, age, or disability, we believe that we’re at our best when everyone can contribute their ideas and feels free to be their most authentic self.
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