Let's tomorrow, together.At Ubiquity, we live by the mantra head, heart, and hustle. Head because we use our collective industry know-how to always push ourselves, our clients, and our programs to be the best they can be. Heart because we are always gracious with our time, our collaboration, and with one another. And Hustle because we have grit, tenacity, perseverance, and a proven track record of meeting and exceeding goals—every person, in every role, for our company and our clients.Sound like the right fit? Your tomorrow looks bright at Ubiquity.Your Role:About the RoleAs a Customer Service Agent, you will use your love for business and people coupled with your passion for customer service to build relationships. Whether it’s answering a potential customer’s questions or chatting with a current customer, you work every day knowing that your interactions are helping people.Essential ResponsibilitiesInteract with and develop customer relationships via phone, text messages and Live Chat to drive sales and build brand loyalty and recognition.Continuously improve on key selling skills, including building rapport, understanding customer needs, handling objections, and closing sales.Address general and account-specific customer inquiries; provide clear and concise information and update customer account information with accuracy and detail.Conduct and receive calls from past due customers to answer payment questions or make payment arrangements within set guidelines.Manage sensitive card member information with integrity and adhere to all Regulatory and Compliance guidelines related to servicing, collections, and sales practicesMeet and exceed performance goals that include, but are not limited to, customer survey results, sales rates, quality goals, compliance regulations and productivity targets.QualificationsHigh School Diploma or equivalent requiredBilingual (Spanish)Excellent interpersonal skills.Technical savvy and ability to multi-task and navigate through computer systems and applications with speed and accuracyMust possess excellent analytical, and interpersonal skills, in addition to strong communication and organizational skillsAbility to demonstrate sensitivity and compassion in a difficult situation; ability to drive strong results with effectiveness and efficiencyAbility to listen to understand, respond with empathy, treat customers with respect, and take quick creative actions.Have a genuine interest in people, a desire to help with a naturally positive attitudeMust be very comfortable on the phone, as you’ll make outbound collection calls and take incoming calls in a high-volume metrics driven environmentHave a flexible mindset and positive attitude– as a start-up, we are growing quickly, and you may need to adapt to changing policies and procedures while maintaining high-quality work outputAbility to work evenings and weekendsAt least one year of experience in Credit Servicing, Sales or Customer ServicePreferred QualificationsExperience with Salesforce and CoreCreditWhat we do.Recognized as the #1 CX provider for disruptors and innovators across financial services, healthcare, and e-commerce, Ubiquity was founded on the belief that our clients and their customers deserve better. Headquartered in New York City with delivery locations in Europe, Asia, and the Americas, Ubiquity provides multilingual, end-to-end solutions for customer experience management, back-office/risk operations, and business transformation, and is proudly certified as a Great Place to Work®.Come as U are, because U Matter at Ubiquity.We’re committed to creating an inclusive employee experience for all. Regardless of race, gender, religion, sexual orientation, age, or disability, we believe that we’re at our best when everyone can contribute their ideas and feels free to be their most authentic self.
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