Real Time Analyst

Let's tomorrow, together.At Ubiquity, we live by the mantra head, heart, and hustle. Head because we use our collective industry know-how to always push ourselves, our clients, and our programs to be the best they can be. Heart because we are always gracious with our time, our collaboration, and with one another. And Hustle because we have grit, tenacity, perseverance, and a proven track record of meeting and exceeding goals—every person, in every role, for our company and our clients.Sound like the right fit? Your tomorrow looks bright at Ubiquity.Your Role:Ubiquity Global Services is seeking for Real Time AnalystsDescription: Manage call volume, daily attendance, and break/lunch times for programs to ensure the right number of agents at the right time.Direct Reports to: WFM SupervisorResponsible for: Responsible for managing and ensuring that service level agreements for designated programs are met.Key Responsibilities & Accountabilities:  Monitor the status of agents in real time. Making attendance and adherence reports and taking immediateaction to improve performance. Responsible for making performance reports by interval at designatedtimes. Assumes and performs other duties and responsibilities notspecifically indicated here, but which are logically and properlyinherent to the position.What we do.Recognized as the #1 CX provider for disruptors and innovators across financial services, healthcare, and e-commerce, Ubiquity was founded on the belief that our clients and their customers deserve better. Headquartered in New York City with delivery locations in Europe, Asia, and the Americas, Ubiquity provides multilingual, end-to-end solutions for customer experience management, back-office/risk operations, and business transformation, and is proudly certified as a Great Place to Work®.Come as U are, because U Matter at Ubiquity.We’re committed to creating an inclusive employee experience for all. Regardless of race, gender, religion, sexual orientation, age, or disability, we believe that we’re at our best when everyone can contribute their ideas and feels free to be their most authentic self.