Sr. Training Manager

Let's tomorrow, together.At Ubiquity, we live by the mantra head, heart, and hustle. Head because we use our collective industry know-how to always push ourselves, our clients, and our programs to be the best they can be. Heart because we are always gracious with our time, our collaboration, and with one another. And Hustle because we have grit, tenacity, perseverance, and a proven track record of meeting and exceeding goals—every person, in every role, for our company and our clients.Sound like the right fit? Your tomorrow looks bright at Ubiquity.Your Role:Position Summary:Senior Training Managers manage the operational and fiscal activities of the Learning and Development department.Develop and lead the teamUtilize systems and procedures to improve the operating quality and efficiency of the Learning and Development departmentOversee all aspects of the delivery of trainingWork daily to improve processes and performance that enhance bottom line resultsWork closely with business partners and clients to resolve all training related issuesImprove efficiency and accuracy of training process; create and implement processimprovementsManage the staff in accordance with company policies, procedures, and client metricsAccountable for training department attrition, including trainers, agents, and overallproject attritionResponsible for team engagement, leadership, performance management, coaching and talent developmentAdhere to the Company’s key performance objectives, indicators, metrics, and ratiosensuring maximum team performanceCreate and maintain a positive work environmentKey Performance Objectives:Achieve 100% of training goals, including but not limited to Leadership Development trainingsManage day-to-day operations and deliverablesImprove the key success metrics associated with training goals. These include:Associate Performance 30 days post-trainingTraining AttritionTraining SatisfactionActively manage the staff, support, motivate and retain an outstanding teamManage the corporate communicationEscalate system level issues to the appropriate systems/IT support/vendor teamEnsure compliance with the Company’s processes and tools, system changeWhat we do.Recognized as the #1 CX provider for disruptors and innovators across financial services, healthcare, and e-commerce, Ubiquity was founded on the belief that our clients and their customers deserve better. Headquartered in New York City with delivery locations in Europe, Asia, and the Americas, Ubiquity provides multilingual, end-to-end solutions for customer experience management, back-office/risk operations, and business transformation, and is proudly certified as a Great Place to Work®.Come as U are, because U Matter at Ubiquity.We’re committed to creating an inclusive employee experience for all. Regardless of race, gender, religion, sexual orientation, age, or disability, we believe that we’re at our best when everyone can contribute their ideas and feels free to be their most authentic self.