Senior Quality Assurance Manager

Let's tomorrow, together.At Ubiquity, we live by the mantra head, heart, and hustle. Head because we use our collective industry know-how to always push ourselves, our clients, and our programs to be the best they can be. Heart because we are always gracious with our time, our collaboration, and with one another. And Hustle because we have grit, tenacity, perseverance, and a proven track record of meeting and exceeding goals—every person, in every role, for our company and our clients.Sound like the right fit? Your tomorrow looks bright at Ubiquity.Your Role:Specific Tasks:● Drive Improvement projects/activities across their tower● Liaise with functional / vertical managers to accept and agree the need for change● Holds managers accountable in implementing Quality Processes in daily governance as outlined in the Quality Standard Document● Identify opportunities of improvement and bottlenecks through waste analysis and consistency analysis● Mentor Lean and Six Sigma Projects● Provide trainings on Lean and Six sigma methodology● Participate in due diligence to provide insights on capacity requirement● Conduct regular periodic process reviews for continuous improvement● Operationalize/ define a concept in terms of actionable step● Work with client business leaders to understand performance, and quality needs and to understand opportunities to improve business resultsKnowledge, Skill Set & Qualifications Required● Relevant experience in managing Quality Processes, Business Transformation, and/or ProjectManagement● Experience in managing a team across different geographies● Six Sigma Greenbelt Training/COPC Training is a plus● Experience in leading process improvement projects with positive results● Strong communication and presentation skills● Excellent writing and reporting skills in order to transform the conversations and the current working procedures into documented business processes● Great analytical, critical thinking and problem-solving abilities● Strong adaptability and capacity to work in fast-paced environments● Ability to engage optimally to Sr. Leadership and people from all levels of the organization● In depth understanding of organization data flow and its use in management decision-makingWhat we do.Recognized as the #1 CX provider for disruptors and innovators across financial services, healthcare, and e-commerce, Ubiquity was founded on the belief that our clients and their customers deserve better. Headquartered in New York City with delivery locations in Europe, Asia, and the Americas, Ubiquity provides multilingual, end-to-end solutions for customer experience management, back-office/risk operations, and business transformation, and is proudly certified as a Great Place to Work®.Come as U are, because U Matter at Ubiquity.We’re committed to creating an inclusive employee experience for all. Regardless of race, gender, religion, sexual orientation, age, or disability, we believe that we’re at our best when everyone can contribute their ideas and feels free to be their most authentic self.