Training Officer

Let's tomorrow, together.At Ubiquity, we live by the mantra head, heart, and hustle. Head because we use our collective industry know-how to always push ourselves, our clients, and our programs to be the best they can be. Heart because we are always gracious with our time, our collaboration, and with one another. And Hustle because we have grit, tenacity, perseverance, and a proven track record of meeting and exceeding goals—every person, in every role, for our company and our clients.Sound like the right fit? Your tomorrow looks bright at Ubiquity.Your Role:Duties and Responsibilities:Work with the Leadership Team and various organizational departments to support, develop, collaborate, and manage onboarding training activities.Oversee projects to transform effective learning solutions on time and on budget.Collaborate with other members of Ubiquity Academy when it comes to updating and redesigning end-to-end procedures covering areas such as enrollment, monitoring, documentation, administration, and reporting of Leadership and Learning courses/programs based on learning plans and development objectives.Partners with Instructional Design Team to recommend modifications to keep course content current and to enhance leadership programs, resources, and tools.Manage, monitor, and assess training effectiveness through feedback and evaluation following the sessions to maintain and improve learning effectiveness.Facilitate training sessions or workshops (remote or face-to-face) to Ubiquity’s global sites.Support training sessions, provide developmental feedback to peers, and assist with project management.Ensure that Ubiquity culture and organizational processes are presented and explained through onboarding training activities. Train new leaders on Ubiquity Coaching and Leadership tools. Required Skills:At least 3 years of relevant experience as Training Facilitator in a BPO companyMust have familiarity with end-to-end training (New Hire, Communication and Culture, Product, Upskilling, Nesting)With experience in training Leaders and/or ManagersExpert with presentation tools such as PowerPoint, Google Slides, Word, E-mail and the likeWilling to work on different shiftsAdaptable to global team set upMust have excellent communication skillsOpen to working in TaguigWhat we do.Recognized as the #1 CX provider for disruptors and innovators across financial services, healthcare, and e-commerce, Ubiquity was founded on the belief that our clients and their customers deserve better. Headquartered in New York City with delivery locations in Europe, Asia, and the Americas, Ubiquity provides multilingual, end-to-end solutions for customer experience management, back-office/risk operations, and business transformation, and is proudly certified as a Great Place to Work®.Come as U are, because U Matter at Ubiquity.We’re committed to creating an inclusive employee experience for all. Regardless of race, gender, religion, sexual orientation, age, or disability, we believe that we’re at our best when everyone can contribute their ideas and feels free to be their most authentic self.