Culture and Experience Specialist

Let's tomorrow, together.At Ubiquity, we live by the mantra head, heart, and hustle. Head because we use our collective industry know-how to always push ourselves, our clients, and our programs to be the best they can be. Heart because we are always gracious with our time, our collaboration, and with one another. And Hustle because we have grit, tenacity, perseverance, and a proven track record of meeting and exceeding goals—every person, in every role, for our company and our clients.Sound like the right fit? Your tomorrow looks bright at Ubiquity.Your Role:At Ubiquity, we want to create and sustain a high-performing and engaged workforce to better supportthe organization. Aligned with our core principles, we will continue to enhance employee wellbeing,increase productivity, motivate employees, and ultimately deliver an elevated employee experience. Inorder to get us there, we need a dedicated person who is inspired by this vision and can be thechampion we need to help us move even faster than we’ve been able to on our own.We are looking for a person who will champion engagement as well as partner with key leaders andgroups to ensure we continue to elevate employee experience. He/ She will lead the implementation ofour Employee Experience strategies at Ubiquity. He/ She will partner with multiple stakeholders acrossMarketing, Operations, Strategic Partnerships, our Technology teams, and external partners, to establishUbiquity as the innovator of the BPO culture, working to drive impact, protect and support our clients,and help make Ubiquity as an essential part of the places where we live and work.We’re made of something different.We act with empathy and urgency. We treat our clients, colleagues, and community like members of the family. We have grit, tenacity, and perseverance, and a proven track record of meeting and exceeding goals – every person, in every role, for our company and our clients. Think you have what it takes? Join us! Responsibilities:Employee Engagement● Take a lead role in implementing employee engagement activities and strategies● Consult and interface with management, suppliers and other program stakeholders to completeprojects as scheduled● Monitor and analyze employee engagement program metrics such as engagement surveys,Distinct Involvement Rate (DIR), social media reach, and others to improve programeffectiveness● Actively partner with the different stakeholders including Marketing and Branding Team, InternalCommunications Team, HR Business Partners, L&D, and people analytics to align all processesto our Employee Experience strategy● Deliver a consistent approach to all site employee engagement activities● Provide inputs on how to improve the way we listen to, communicate, engage and motivate teammembers● Implement engagement tools to ensure program effectiveness● Work with the Marketing and Branding Team to ensure internal and external communications are effectively coordinatedRecords Management● Implement a control system to safekeep documents, financials, and other historical informationof all activities through the Employee Experience Library● Develop and manage Employee Experience dashboard and report on key metricsKnowledge, Skills, Experience:● Bachelor’s Degree from an accredited college or university required● Minimum of two years of employee engagement or employee relations experience● Experience in Events Management and Project Management● Excellent facilitation skills● Ability to perform data analysis● Proficient in all Microsoft Office applications.● Excellent written and verbal communication skills● Strong ability to communicate concisely with a wide variety of audiences, including seniormanagement and external stakeholders● Self motivated; ability to work independently● Capacity to think strategically to identify issues and help develop long-term solutions. Excellentjudgment and problem solving skills● Sociable interpersonal skills. Strong ability to establish relationships quickly, engage withstakeholders and influence through all job levels The Perks.Medical, Dental, Vision and Life Insurance BenefitsPaid Time OffRetirement BenefitsLearning and Development OpportunitiesWhat We Do.Ubiquity delivers business process outsourcing and advisory solutions across customer service, technology, and operations. Focused on transforming the Client experience through data, applied science, and an unprecedented passion for people, Ubiquity offers deep industry and practical expertise across four continents on behalf of 150 brands and counting.We want you.We’re committed to creating an inclusive employee experience for all. Regardless of race, gender, religion, sexual orientation, age, or disability, we believe that we’re at our best when everyone feels free to be their most authentic self.What we do.Recognized as the #1 CX provider for disruptors and innovators across financial services, healthcare, and e-commerce, Ubiquity was founded on the belief that our clients and their customers deserve better. Headquartered in New York City with delivery locations in Europe, Asia, and the Americas, Ubiquity provides multilingual, end-to-end solutions for customer experience management, back-office/risk operations, and business transformation, and is proudly certified as a Great Place to Work®.Come as U are, because U Matter at Ubiquity.We’re committed to creating an inclusive employee experience for all. Regardless of race, gender, religion, sexual orientation, age, or disability, we believe that we’re at our best when everyone can contribute their ideas and feels free to be their most authentic self.