Customer Service Representative

Let's tomorrow, together.At Ubiquity, we live by the mantra head, heart, and hustle. Head because we use our collective industry know-how to always push ourselves, our clients, and our programs to be the best they can be. Heart because we are always gracious with our time, our collaboration, and with one another. And Hustle because we have grit, tenacity, perseverance, and a proven track record of meeting and exceeding goals—every person, in every role, for our company and our clients.Sound like the right fit? Your tomorrow looks bright at Ubiquity.Your Role:Essential Duties and ResponsibilitiesThe essential functions include, but are not limited to the followingHandle inbound/outbound requests via phone from customer and ensure that issues are resolved both promptly and thoroughly in a professional mannerTake care of all customer requests and thoroughly educate them on company productProvide quality service in the areas of handling inquiries, troubleshooting, and account assistanceBe proactive in finding better ways to improve the customer experienceComplete all other tasks as assigned by the management teamMinimum Qualifications (Knowledge, Skills, and Abilities)Dedicated and results drivenMinimum of 1 year customer service experienceHigh commitment to customer satisfactionExpert verbal and written communication skillsA people person that can empathize with customers and help them work through concernsStrong attention to detailProfessional and reliable work ethicTeam player with eagerness to learn and willingness to contribute in any way necessaryWhat we do.Recognized as the #1 CX provider for disruptors and innovators across financial services, healthcare, and e-commerce, Ubiquity was founded on the belief that our clients and their customers deserve better. Headquartered in New York City with delivery locations in Europe, Asia, and the Americas, Ubiquity provides multilingual, end-to-end solutions for customer experience management, back-office/risk operations, and business transformation, and is proudly certified as a Great Place to Work®.Come as U are, because U Matter at Ubiquity.We’re committed to creating an inclusive employee experience for all. Regardless of race, gender, religion, sexual orientation, age, or disability, we believe that we’re at our best when everyone can contribute their ideas and feels free to be their most authentic self.